Owner and Guest Experience Advisor

• Role: Owner and Guest Experience Advisor
• Employment Type: Full-time
• Location: Dumfries, Virginia, United States
• Compensation: Competitive pay

Role Overview

We are hiring for one of our clients seeking a friendly and enthusiastic Owner and Guest Experience Advisor to join a front desk and reception team within a holiday park environment. In this role, you will be the first point of contact for guests and owners, helping to create a welcoming atmosphere and ensuring every visitor enjoys a smooth and memorable experience.

No prior experience is required. Candidates with a positive attitude, strong communication skills, and a passion for customer service will receive training to develop the skills needed to succeed in this role.

Key Responsibilities
• Welcome owners and guests with a friendly and professional approach to ensure a smooth check-in and check-out experience
• Provide information about park facilities, entertainment, and local attractions both in person and over the phone
• Assist guests and owners with requests, questions, and feedback while resolving issues promptly
• Maintain accurate administrative records including bookings, arrivals, and filing tasks
• Handle cash transactions and support daily cash reconciliation processes
• Support the organization and delivery of events and activities for guests and owners
• Maintain a welcoming reception environment and provide excellent customer service at all times

Required Qualifications
• Positive attitude and strong team spirit
• Excellent communication and interpersonal skills
• Customer-focused mindset with a passion for helping others
• Good organizational and administrative skills
• Ability to multitask in a busy hospitality environment
• Willingness to learn and participate in training programs

Preferred Qualifications
• Previous experience in reception, front desk, hospitality, or customer service roles
• Experience handling bookings, administrative tasks, or guest inquiries
• Interest in developing a career in hospitality, tourism, or guest services

Role Details
• Opportunity to work in a vibrant holiday park environment
• Training and career development opportunities
• Employee assistance programs offering confidential support
• Discounts on holidays, food, beverages, and leisure activities
• Additional employee discounts with partner brands and services

Equal Opportunity Statement

All qualified applicants will be considered without regard to legally protected characteristics. Reasonable accommodations are available upon request.

Apply Now!