Enterprise Acount Manager

Company Description

Preferred Office Network manages a proprietary network of over 1,300 independent office business centers, providing flexible office space solutions for corporate clients. Since its founding in 2010, the company has been a leader in offering no-term agreements, simplifying expansion through a single master agreement, and streamlining client experiences with a single point of contact and consolidated billing. With services designed to meet the needs of Fortune 1000 companies and growing middle-market clients, Preferred Office Network offers unparalleled flexibility and convenience. Learn more about the company at www.preferredwork.com.

Role Description

The Enterprise Account Manager supports the Director of Enterprise Accounts in managing clients' flexible workspace needs, ensuring seamless delivery of workspace solutions while fostering client relationships through a hospitality-driven service approach.

This role services the day-to-day management and success of the client relationship following deal execution, ensuring every client interaction reflects a hospitality driven approach. The Enterprise Account Manager oversees onboarding/offboarding, ongoing account support, renewals and operations coordination while proactively identifying opportunities to strengthen client relationships, enhance the overall client experience and support client growth.

As PREFERRED continues to grow, this role will play a key part in maintaining exceptional service standards across our enterprise portfolio by collaborating closely with senior management, billing and operations, and global membership, to ensure clients receive a seamless and consistent experience across our global network. The ideal candidate brings a hospitality mindset, strong organizational capabilities, and a passion for building long-term relationships with enterprise clients.

Duties:
• Build client loyalty by delivering exceptional, hospitality-driven service.
• Maintain ongoing communication with clients and members to anticipate needs, resolve issues, and strengthen long-term relationships.
• Serve as the key point of contact for enterprise clients after deal execution, ensuring a seamless transition from sales to account management.
• Managing client onboarding process for all client types includes but may not be limited to account setup, billing setup and management, client file management and auditing, initial onboarding meeting with client and member site team member where necessary.
• Manage all Service Agreement renewals, renewal tracking, and renewal notifications.

-Flag all location or renewal changes for review with the Director.

-Manage all non-renewing SAs via calendar invites and flag with Director to renew.
• Reconnect any existing client with Director of Enterprise Accounts with any new or ongoing requirements that have been discussed, or any need that should be flagged and/or resolved.
• Non-member and member outreach for proposals as necessary and assist in gathering market research to support new client opportunities for expansion.
• Provide PREFERRED team with client feedback and identify new processes to enhance client experience and support.
• Create and execute client proposals and Service Agreements for enterprise clients when necessary, as a supporting role to Senior Management.
• Work alongside the Billing and Operations department to ensure effective communication between clients and invoices, including but not limited to any member or non-member that needs to receive termination notice.
• Support and assist Billing and Operations to execute accurate invoices and secure payment in a timely manner where necessary.
• Execute payment verification process on behalf of Billing and Operations department.
• Support Director of Partnerships with the partner onboarding process and/or partner audits to ensure data integrity across all platforms.
• Finalize meeting room booking logistics on behalf of any parties that book one-off meetings at Preferred Office Network venues including communicating arrival details, sharing guest lists, and confirmation of dates, payment, etc.

Education & Experience:
• Minimum bachelor's degree
• Minimum 5 + years’ experience in account management, client success, hospitality, customer experience, or related client-facing roles
• Experience working in flexible workspace, coworking, hospitality, or in real estate
• Account management software and CRM software experience preferred

Core Competencies/Skill Sets:
• Excellent oral and written communication skills with the ability to communicate ideas and solutions effectively at a high level
• Hospitality-driven mindset with a focus on delivering exceptional client experience
• Excellent organizational and project management capabilities
• Analytical mindset with the ability to interpret data and generate insights and reporting skills
• Strong relationship building and interpersonal skills
• Ability to manage multiple priorities in a fast-paced, growing environment
• Effective listening and critical thinking skills
• Resilience and adaptability in the face of shifting priorities
• Provides reliable follow-up and consistently meets deadlines
• Demonstrates attention to detail
• Collaborative team player

Benefits:
• Competitive benefits plan with medical, dental and vision
• 401(k) retirement plan with matching