Fitness Center Assistant Manager

Company Overview:

At Planet Fitness, we are committed to creating a welcoming space where anyone can feel comfortable. As a diverse Judgement Free Zone®, we encourage members to build lasting, healthy lifestyles in an inclusive and supportive environment. Our focus goes beyond bodybuilding or powerlifting—we promote general fitness and provide a safe, energetic atmosphere where everyone feels valued. As one of the largest and fastest-growing fitness franchises, we take pride in delivering a positive experience that celebrates diversity and respect.

Mission Statement: At PF Supreme, our mission is to grow the Planet Fitness brand, create meaningful career opportunities for our team, and deliver the authentic Judgement Free experience to our members. We believe passion and fearless commitment unlock unlimited potential.

Role and Responsibilities:

As an Fitness Center Assistant Manager, you will support the General Manager in overseeing day-to-day club operations, ensuring an outstanding member experience while helping drive the club’s success. You will lead and develop a motivated team, maintain high service standards, and ensure smooth operations across all areas of the club.
• Recruit, hire, train, and develop a strong team of Member Service Representatives, Trainers, and Custodians.
• Foster a friendly, welcoming atmosphere for members, guests, and prospects while upholding superior customer service standards.
• Coordinate staff scheduling to ensure full coverage of shifts.
• Lead by example through coaching, training, and holding the team accountable.
• Address employee concerns and assist with disciplinary actions in partnership with leadership.
• Oversee front desk operations including calls, check-ins, sign-ups, tours, and account updates.
• Ensure timely opening and closing of the gym and adherence to safety standards.
• Maintain cleanliness and take ownership of daily cleaning responsibilities.
• Monitor equipment performance and coordinate necessary repairs.
• Support marketing efforts by training staff on promotions and campaigns.
• Approve expenditures and refunds, and complete daily bank deposits.
• Submit HR-related paperwork to Corporate HR as required.
• Track and analyze weekly, monthly, and yearly club statistics.
• Provide coverage and operational support when team members are unavailable.

Required Skills and Experience:
• Customer service experience preferred.
• Must be at least 18 years old.
• Basic computer literacy.
• Strong passion for fitness and healthy living.
• Positive, reliable, and punctual work ethic.
• Excellent communication and customer service skills.
• Ability to listen, empathize, resolve issues, and maintain professionalism.
• High School diploma or GED preferred.

Preferred Qualifications:
• Experience in supervisory or leadership roles.
• Background in fitness, health, or wellness industries.

Compensation and Benefits:
• Hourly rate: $18.00.
• Complimentary Black Card membership.
• Career advancement opportunities within Planet Fitness.
• Discounts on merchandise.
• Comprehensive benefits package including medical, 401(k), and supplemental insurance.
• Access to discounts on entertainment, travel, hotels, attractions, and more.

About Planet Fitness:

At Planet Fitness, we are dedicated to improving lives by providing an affordable, high-quality fitness experience in a fun, inclusive environment. With more than 2,000 locations worldwide, we continue to grow rapidly and seek talented, motivated individuals who are ready to shape the future of our brand. If you’re eager to make a meaningful impact, we invite you to bring your passion and energy to the Judgement Free Zone®.

Equal Opportunity Employer:

Planet Fitness is proud to be an equal opportunity employer. All applicants will receive fair consideration for employment regardless of race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic under applicable law.