Avance Consulting

Avance Consulting

Deskside Support Engineer

Des Moines, Iowa, USFull-time2 days agovia LinkedIn

Job description

Position Title: Deskside Support Engineer

Location: Des Moines, Iowa

Job Summary:

We are seeking a proactive Deskside Support Engineer to provide on-site and remote technical assistance. You will install, upgrade, and troubleshoot hardware, software, and peripheral devices (printers, scanners) while ensuring optimal performance of Windows/macOS systems.

Key Responsibilities:
• Address user tickets regarding hardware/software/networking issues promptly.
• Install/configure new workstations and software updates.
• Resolve network connectivity issues (VPN, Wi-Fi).
• Maintain accurate records of IT assets and resolutions.
• Guide users through troubleshooting steps via chat, phone, or in-person.

Requirements:
• Proven experience as a Desktop Support Engineer.
• Strong knowledge of Windows/Mac OS and MS Office 365.
• Excellent problem-solving and communication skills.
• Relevant IT certification

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Responsibilities

  • We are seeking a proactive Deskside Support Engineer to provide on-site and remote technical assistance
  • You will install, upgrade, and troubleshoot hardware, software, and peripheral devices (printers, scanners) while ensuring optimal performance of Windows/macOS systems
  • Address user tickets regarding hardware/software/networking issues promptly
  • Install/configure new workstations and software updates
  • Resolve network connectivity issues (VPN, Wi-Fi)
  • Maintain accurate records of IT assets and resolutions
  • Guide users through troubleshooting steps via chat, phone, or in-person

Qualifications

  • Proven experience as a Desktop Support Engineer
  • Strong knowledge of Windows/Mac OS and MS Office 365
  • Excellent problem-solving and communication skills
  • Relevant IT certification

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