Avance Consulting

Deskside Support Engineer

Des Moines, Iowa, USFull-time2 days agovia LinkedIn

Job description

Position Title: Deskside Support Engineer

Location: Des Moines, Iowa

Job Summary:

We are seeking a proactive Deskside Support Engineer to provide on-site and remote technical assistance. You will install, upgrade, and troubleshoot hardware, software, and peripheral devices (printers, scanners) while ensuring optimal performance of Windows/macOS systems.

Key Responsibilities:
• Address user tickets regarding hardware/software/networking issues promptly.
• Install/configure new workstations and software updates.
• Resolve network connectivity issues (VPN, Wi-Fi).
• Maintain accurate records of IT assets and resolutions.
• Guide users through troubleshooting steps via chat, phone, or in-person.

Requirements:
• Proven experience as a Desktop Support Engineer.
• Strong knowledge of Windows/Mac OS and MS Office 365.
• Excellent problem-solving and communication skills.
• Relevant IT certification

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Responsibilities

We are seeking a proactive Deskside Support Engineer to provide on-site and remote technical assistance
You will install, upgrade, and troubleshoot hardware, software, and peripheral devices (printers, scanners) while ensuring optimal performance of Windows/macOS systems
Address user tickets regarding hardware/software/networking issues promptly
Install/configure new workstations and software updates
Resolve network connectivity issues (VPN, Wi-Fi)
Maintain accurate records of IT assets and resolutions
Guide users through troubleshooting steps via chat, phone, or in-person