Customer Service Manager – Washroom Accessories

Customer Service Manager – Washroom Accessories

Location: Yonkers office

Working Hours: 8:30-5:00

Remuneration: $85,000 - $95,000 & benefits package

The role of the Customer Service Supervisor – Washroom Accessories will involve:
• Customer Service Representative/Internal Sales position promoting a range of washroom accessories
• Managing a team of circa 15 internal staff
• Provide support running the day to day customer service function from quotation phase to after sales
• Helping to service accounts and respond to inbound customer enquiries
• Participate in meetings and activities to improve customer satisfaction and business performance
• Generating leads and developing client relationships
• Help the marketing and purchasing teams to grow overall revenue
• Analyse problematic situations and provide solutions to ensure company growth
• All of your time will be spent working from the Yonkers office

The ideal applicant will be a Customer Service Supervisor – Washroom Accessories with:
• Must have 2 years’ customer service experience
• Must have people management experience
• Ideally have experience with related products such as: cubicles, bathrooms cubicles, washrooms, panels, bathroom panels, washroom accessories, duct panels, lockers, benches, door hardware, ironmongery, laminates, worktops, decorative surfaces and durable surfaces (not essential)
• Would consider other construction related backgrounds
• IT literate
• Ability to hit the ground running
• Looking for longevity in career
• Energy, passion and enthusiastic