Product Support Engineer

Job Title: Product Support Engineer

Location: Wall Township NJ 07727

Duration: 04+ months

Payrate: $45/hr. - $50/hr. on W2 (All Inclusive)

Description

SUMMARY

• Within the Customer Support and Services (CSS) department, the Product Support Engineering department is responsible for providing technical support to customers in the resolution of problems that arise after the entry into service of commercial aircraft and in the development of new products.
• As a Product Support Engineer (PSE), you are the pivot between the technical problems of customers (airlines, aircraft manufacturers) and the design office.
• You are responsible for customer satisfaction at the technical level, the proper functioning of our products, and the reporting of in-service events related to flight safety.
• You are responsible for all Company Oxygen products across a portfolio of commercial platforms.

DUTIES AND RESPONSIBILITIES

Provide technical answers to questions from external and internal customers

• Propose solutions to in-service problems in order to meet customer expectations
• Ensure technical follow-up of the problems identified by our customers
• Educate customers on good maintenance practices on our products
• Lead and participate in technical reviews at customers' sites and/or conferences
• Support the Company Aerosystems teams for technical matters (validation of technical warranties, in-service behavior, identification of induced damage, etc.) and for their customer visits (provide information, train on technical subjects, participate in reviews)

Carry out interventions at customers' sites

• Present the technical behavior of systems in service
• Train on the use of the products in conjunction with the training team and maintenance technicians

Identify, quantify, and report major technical problems, participate in their resolution with the design offices

• Analyze technical problems reported by customers (airlines or aircraft manufacturers), coordinate and present the current situation as well as the overall problems of the fleet
• Lead the expertise of new damage cases, work on the identification of root causes and potential solutions
• Carry out feedback analyses and support the operational reliability calculations of the products, then alert and initiate the necessary actions with the sustaining, design office and program teams. Collect in-service behaviour information from customers.
• Collaborate in the definition of improvement plans for design changes. Participate in the development and monitoring of the development of solutions.
• Participate in the definition of acceptable damage criteria and product return to service studies

Be the pilot of the after-sales department for the implementation of technical modifications to products in service

• Participate in in-service product improvement plans
• Pilot cross-functional teams responsible for supporting sales and repairs of evolving products
• Validate and prioritize maintenance technical documentation update needs

Provide feedback

• Share support requirements and feedback with internal development and support teams
• Contribute to product improvement
• Report service experience during the design of new products and support the Integrated Logistics Support (ILS) department in the development of maintainability plans for new products

Take action for flight safety

• Report and analyze topics related to the safety of operations in compliance with deadlines
• Bring technical expertise to customers to investigate root causes
• Participate in the causal analysis, the 8D process, and implementing changes

QUALIFICATION REQUIREMENTS

a) Education

• Bachelor or Master’s Degree in Mechanical Engineering or Aerospace Engineering, or 5 to 10 years related experience; or equivalent combination of education and experience.
• Engineering degree and/or experience preferable in mechanics, especially pneumatics.

b) Experience

• 5 years of experience in engineering or repair position related to commercial and/or general aviation is required: design engineering, or sustaining, or technical support, service engineering, training.

c) Knowledge and Technical skills

• Ability to work several issues in parallel
• Ability to work in team
• Ability to read, analyze, and interpret engineering drawings, specifications charts, wiring diagrams, schematics, and assembly/test procedures.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Ability to solve complex technical problems and possess a strong ownership and drive to bring issues to closure.
• Ability to work unsupervised in a highly dynamic environment

d) Communication Skills

• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to management, public groups, and/or top management.
• Ability to lead a technical meeting
• Ability to give technical presentations to customers

EEO Employer

Lance Soft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Employee Benefits

· At Lance Soft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:

· Four options of medical Insurance

· Dental and Vision Insurance

· 401k Contributions

· Critical Illness Insurance

· Voluntary Permanent Life Insurance

· Accident Insurance

Other Employee Perks