Personal Lines Account Manager

Job Title: Personal Lines Account Manager

Location: 90% Remote - Can be located in Pennsylvania or Maryland

Salary: Based on Experience. Commission opportunities available.

Skills: Personal Insurance Account Management, Active Insurance License, Organizational Skills, Client Communication, Agency Management Systems

About the Insurance Company / The Opportunity

Join a trusted leader in the insurance industry, renowned for delivering personalized solutions and exceptional service to clients nationwide. The Personal Lines Account Manager role is an exciting opportunity for experienced insurance professionals to support and nurture client relationships. You’ll work in a collaborative, client-focused environment that prioritizes professionalism, continuous learning, and meaningful career development.

Responsibilities

• Manage and service a dedicated book of personal lines clients, focusing on retention and long-term relationship-building.
• Prepare policy renewals, endorsements, certificates, and policy summaries promptly and accurately.
• Market both new and renewal business to carriers, negotiating favorable terms and pricing for clients.
• Deliver timely, professional communication and guidance to clients regarding coverage, claims, and policy changes.
• Collaborate with producers, underwriters, and internal support teams to ensure a seamless client experience.
• Utilize agency management systems to streamline daily workflow and documentation.
• Maintain high standards of accuracy and attention to detail in all client interactions and administrative tasks.

Must-Have Skills

• Active insurance license required.
• Minimum of 3 years of experience managing personal insurance accounts.
• Strong organizational and multitasking abilities.
• Exceptional verbal and written communication skills.
• Client-focused mindset with a commitment to delivering professional service.

Nice-to-Have Skills

• Experience with Ezylnx, AMS360, or equivalent agency management systems.
• Familiarity with marketing and negotiating personal lines insurance policies.
• Proven ability to work collaboratively within a team-oriented setting.
• Background in supporting professional development or continuing education initiatives.
• Experience in hybrid or remote insurance environments.