ServiceNow Business Analyst - W2 only

• ***Candidates MUST BE local to Reston, VA
• ***This is a W2 position
• **C2C/OPT-EAD candidates are not eligible to apply for this role.

Role: ServiceNow Business Analyst

W2 Contract-to-Hire: 12 Months

Location: Hybrid in Reston, VA

• Candidates must be comfortable working onsite in Reston, VA once or twice per week plus mandatory in-person Sprint and PI Planning sessions.

Overview & Responsibilities

Work with a leading organization in the healthcare industry on high-priority and challenging projects, including the development of new features for the in-house built Member 360 application (an Angular-based platform). This is a strategic role for a motivated self-starter who will act as a senior expert, providing guidance, ensuring feature quality, and helping to shape the project direction in a large-scale Agile/DevOps environment.

You will

Function as a self-starting Lead BA, quickly picking up work and helping to manage the overall workflow for features.

Serve as the primary liaison between the Product Owner/stakeholders and the development/architecture teams.

Mentor or provide guidance to any junior Business Analyst team members.

Analyze business needs, create workflows, and brainstorm on best implementation practices for features.

Write detailed user stories (aiming for 10-15 per week) and end-to-end test stories in JIRA.

Define and implement non-functional requirements (NFRs), including security, performance, and user experience (UX) for new features.

Translate complex requirements related to API/web services and downstream data dependencies into technical user stories.

Conduct demos with customers and leadership teams.

Required Qualifications

Minimum of 8 years of progressive experience in business analysis.

Solid Agile experience and the ability to work in a large-scale, multi-team environment.

Hands-on experience with creating user stories (e.g., creating 10-15 per week) in JIRA.

Prior ServiceNow implementation experience.

Strong ability to collaborate with developers and architects.

Proven experience in a DevOps environment.

Preferred Qualifications

Experience or comfort working within a framework like SAFe (Scaled Agile Framework).

Knowledge of API/web service requirements analysis and writing user stories based on those dependencies.

Background in the Health Insurance or Healthcare industry.