Director of OMH Licensed Residential Services Program

Who is Arbor

Arbor Housing and Development is a mission-driven organization dedicated to enhancing the housing needs and quality of life for individuals and communities. Through its Behavioral Health Services business line, Arbor Housing and Development provides person-centered recovery-based education and support to individuals diagnosed with a mental illness to assist them in building independent living skills so they can live safely on their own, or in the least restrictive environment possible.

Arbor Housing and Development provides housing and support services to mental health clients through the following programming: Community Residences (CR), Residents in Transitional Environments (RITE),

Congregate Carel Level II - Community Resident's - Residents receive 24/7 care including support groups, goal setting, skills development and community activities to provide skills to individuals who have been diagnosed with a severe mental illness to integrate back into communities. individuals who have been diagnosed with a severe mental illness receive assistance including support groups and skill development.

RITE, (Residents in Transition Environment)- Residents in this program reside in apartments located throughout Bath, Corning, and Hornell, and have access to 24/7 support and guidance from staff. Typically work with staff only a few times per week.

Education/Qualifications

• Bachelor of Science in Social Work, Public Administration, Business Administration OR
• Associate’s in human service with a minimum of (3) years post graduate mental health experience AND
• Three to five (3 to 5) or more years of experience in an administration and management role (operating a congregate residential program and RITE, (Resident in Transitional Environment),
• Knowledge and practical experience in providing services related to the treatment and recovery of individuals with serious mental illness, co-morbidity, and substance abuse.
• Working knowledge of residents (including by not limited to) Service Plan Review, Objectives, Goals Person Centered approach, Rep Payee, and Medicaid billing services.
• Excellent oral and written communication skills; proficiency with MS Office.
• Ability to perform and manage in a team approach, excellent interpersonal skills.
• Ability to manage complex challenges and balance multiple demands on time and with attention to detail.
• Medicaid billable services and OMH regulations.
• Valid driver’s license, and acceptable (as defined by agency’s auto coverage underwriters) driving record.

Key Job Functions

• Oversee daily operations and ensure all aspects of the group home, RITE apartment and behavioral health intake operate efficiently and successfully.
• Responsible for the management and quality of services provided to clients.
• Promote client independence, well-being, and quality of life.
• Ensure the physical locations are maintained for the health, safety and wellbeing of all clients residing in the group homes or in a RITE apartment.
• Manage program funds and expenditures within established budget, record, and document expenditures in compliance with policies and procedures.
• Adherence to budgets and contract deliverables; oversight of outcome measurements and metrics.
• Ensure compliance with Medicaid billing and reimbursement requirements, program, and audit requirements.
• Monitor Utilization Reviews, High Risk lists, Quality Assurance, and Incident Review activities.
• Interface with OMH field office via reporting, meetings, managing of audits, etc.
• Lead, coach, and manage program supervisors, front-line staff and behavioral health intake staff and performance through performance appraisals and ongoing supervision.
• Develop and maintain strong positive and productive working relationships, emphasizing proactive problem solving with staff of the program and other internal and external partners and stakeholders.
• Ensure the physical location, program operations and all related documentation are in compliance with policies, procedures, and licensor requirements.
• Review and investigate all client complaints and incident reports; engage in crisis interventions as needed.
• In partnership with Program Supervisor or designee and Human Resources Participate in the interviewing and selection of staff.
• Collaborate with Program Supervisor or designee in the supervision, evaluation, performance support, or discipline.
• Works collaboratively with Executive Team to ensure continued growth and stability in the OMH Licensed program.
• Provides 24hr on-call support to OMH Licensed Program Supervisors and Assistant Program Supervisors when needed.

Work Environment: Professional Office Setting located at 26 Bridge Street Corning, NY, regular travel including but not limited to all OMH Licensed Program locations and community partner locations.

Salary range $80,000.00 to $87,000.00. Exempt position with oversight of two (2) Community Residents (CR's), Bath and Hornell, NY as well as the RITE apartments, located in Bath, Hornell and Corning NY.

Full benefit package and generous PTO, Holiday and Sick leave.

Please contact Mary L. Costello, HR Executive at 607-654-7487 ext. 2025 to inquire.

Documentation i.e. professional resume and letter of interest can be submitted by fax 607-973-2202 or

email: mcostello@arbordevelopment.org

www.arbordevelopment.org