Floating Investment Operations Analyst

Floating Investment Operations Analyst

Job Summary

As a PNC Floating Investment Operations Analyst, you will assist clients with their financial activities, support branch operations, and deliver outstanding customer service. While looking for ways to advertise PNC goods and services, you will make sure that customers have a good experience.

Responsibilities

• Provides a distinct customer journey centered on enhancing financial wellness and nurturing customer commitment.
• Deals with a diverse range of customer interactions promptly and accurately.
• Provides customers with information about other choices they have for managing their financial transactions.
• Recognizes potential openings during customer interactions and delegates them to the relevant branch representatives.
• Involves customers in lobby events and significant discussions.
• Shapes PNC solutions to meet the demands of clients.
• Recognizes chances for sales growth and directs clients to the suitable colleagues to enhance connections.
• Assists clients in familiarizing themselves with digital banking tools, technology alternatives, and self-service options for better financial transaction management.
• Utilizes understanding of products and procedures to efficiently address customer issues.
• Verifies the precise completion of teller and branch operations by adhering strictly to PNC's policies and procedures.

Preferred Skills

• Accountability
• Banking Knowledge
• Client Loyalty
• Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales Approach

Qualifications

• Experience is not necessary.
• This level of positions generally does not require a university or college degree.
• Having a high school diploma or equivalent credential is desired.
• Comparable arrays of education, job-specific credentials, or relevant background (such as military service) will be considered.
• No degree required.
• Certifications or licenses are not compulsory.

Benefits

PNC provides a wide array of benefits that cater to your current and future requirements:

• Comprehensive health, dental, and vision insurance benefits
• Life Insurance
• Disability Protection for Short and Long Durations
• PNC employees can take advantage of the company's matching contributions in the 401(k) plan, as well as opportunities to join the pension and stock purchase programs
• A Dependent Care Reimbursement Account is a benefit offered by some employers that allows employees to set aside pre-tax income to cover eligible dependent care expenses
• Backup Child/Elder Care
• Reimbursement for adopting children, employing surrogates, and hiring doulas is addressed in the policy on Adoption, Surrogacy, and Doula Reimbursement
• Educational Assistance (encompassing fully covered programs) is designed to support individuals in their educational pursuits
• Financial rewards are incorporated into the wellness program to incentivize participation
• Paid Time Off