Field Support Technician (Contractor)

About You and The Role

As a Field Support Technician, you’ll support our customer sites, also called Zipping Points. Zipping Points are strategic partner pick up locations where goods are loaded into Zipline aircraft and are delivered to customers in minutes. You will ensure that every Zipping Point operates smoothly, safely, and represents Zipline’s world-class reliability and quality.

What You'll Do

• Maintain site readiness — uphold cleanliness, organization, and appearance of each Zipping Point in line with Zipline standards.
• Perform basic maintenance tasks and inspections on Zipping Point systems and equipment to ensure consistent operational performance.
• Identify and report issues and escalate technical or operational errors promptly to the appropriate teams for resolution.

What You'll Bring

• Hands-on technical or mechanical aptitude. You must be comfortable performing light maintenance and troubleshooting.
• Strong communication, interpersonal skills and customer obsession — you represent Zipline to our partners onsite.
• A proactive, customer-first mindset with a high sense of ownership and accountability.
• Ability to work independently and travel between Zipping Points as needed.
• Prior experience in a field support, maintenance, or service technician role preferred.

Qualifications

• Current driver’s license and clean driving record within the last 36 months.
• Vehicle required.
• Must be able to lift 50 lbs.
• Must have excellent written and verbal communication skills.
• Flexibility to travel or commute to other regional sites as needed.
• Ability to work Tue-Sat or Thur-Sun.
• Commit to a 6 month contract with an opportunity to move into a full time position.

What Else You Need to Know