Resident Service Agent

The beautiful Avani Living Queen's Wharf Residences seeking a FULL TIME and a PART TIME Resident Service Agent to join our team.

The primary purpose of this role is to ensure a seamless and exceptional experience for all residents by demonstrating a commitment to service excellence and customer satisfaction. As the first point of contact, the Resident Service Agent will assist with a wide range of requests, from providing building information to addressing inquiries, ensuring all needs are met with professionalism and care.

Key Responsibilities Include: 

• Provide exceptional customer service to all residents and guests, ensuring their needs are met promptly and professionally.
• Act as the first point of contact for all resident inquiries, providing accurate information about the building and its amenities.
• Assist with check-in and check-out processes for residents, ensuring smooth transitions and a seamless experience.
• Handle resident requests and concerns efficiently, aiming for quick resolution and maintaining high levels of satisfaction.
• Maintain knowledge of the local area and services to provide recommendations and directions to residents.
• Manage and coordinate maintenance requests, ensuring timely follow-up and resolution.
• Assist with organising events or activities for residents, enhancing their overall living experience.
• Monitor and manage building security and safety, ensuring all procedures are followed for the protection of residents and guests.
• Collaborate with other team members to ensure that all services and operations are running smoothly and consistently.

***Must have full availability with shifts starting as early as 6am up to 10pm. 
Hourly rates : 
Monday - Friday: $28.90 per hour +12% Super
Saturday: $33.38 per hour + 12% Super
Sunday: $40.05 per hour+ 12% Super

• Previous experience in customer service, hospitality, or a related field is preferred, ideally in a residential or hotel environment.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with residents, guests, and colleagues.
• Strong problem-solving skills and a proactive approach to resolving issues efficiently and effectively.
• Ability to multitask and manage competing priorities in a fast-paced environment while maintaining a positive attitude.
• High attention to detail and strong organisational skills to ensure all requests and tasks are handled promptly.
• A friendly, approachable demeanor with a commitment to providing outstanding customer service.
• Basic knowledge of building operations, maintenance, and safety procedures is a plus.
• Proficiency in Microsoft Office Suite and experience with resident management systems or similar software is an advantage.
• A flexible, team-oriented attitude with a willingness to contribute to a collaborative work environment.
• A passion for hospitality and a genuine desire to enhance the living experience for residents.
• Availability to work full-time hours, Monday to Friday, with the ability to adapt to occasional schedule changes as needed.

Join our positive and vibrant team and be rewarded with these team benefits:  

• Highly competitive salary
• 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
• 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
• Additional paid leave including Birthday and Study leave.
• Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.  
• Government funded traineeships in Certificate III in Hospitality and or Certificate IV in Leadership *eligibility does apply.
• NIB Insurance discounts  
• Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
• Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
• Discount on Furniture
• 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
• Wellbeing programs with Uprise (EAP)
• Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults
• Laundry allowance for some roles*

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.