Network Consultant

Position summary:

We are seeking a proactive and technically sound Network Consultant to join our global 24x7 network operations team. The role involves first-level support for enterprise network infrastructure, issue triaging, and collaboration with L2 teams for resolution. The ideal candidate will have hands-on experience in a corporate or enterprise networking environment, with a solid foundation in L1-level troubleshooting and incident response.

Key Responsibilities:

• Provide first-line support for enterprise network issues including WAN, LAN, VPN, and wireless
• Perform initial L1-level troubleshooting of routers, switches, firewalls, wireless controllers
• Manage and triage alerts; escalate as needed to L2 teams with preliminary analysis.
• Support basic network configurations, connectivity testing, and hardware health checks
• Ensure timely logging, categorization, and documentation of incidents and service requests
• Execute standard operating procedures (SOPs) and follow predefined runbooks for repetitive tasks
• Assist in collecting logs, configuration data, and other artifacts for deeper analysis by L2/L3 teams
• Work in rotational shifts for 24x7 global operations including night and weekend coverage
• Maintain shift handover notes and status updates to ensure operational continuity
• Collaborate with internal stakeholders and vendors on ticket updates and follow-ups

Basic Qualifications:

• Total Experience: 2 to 3 years
• Bachelor's or master’s degree in computer science, Engineering, or a related field
• Relevant Network Experience (Enterprise/Corporate): 1 to 2 years
• Proven hands-on L1-level experience with enterprise networking technologies (Cisco, Juniper, Fortinet, etc.)
• Familiarity with network security best practices and configurations
• Ability to work in 24x7 shift operations, including night/weekend rotations

Preferred Qualifications:

• Industry certifications such as CCNA, CompTIA Network+ or equivalent
• Strong documentation, verbal and written communication skills
• Good analytical, problem-solving, and decision-making skills
• Excellent communication and interpersonal skills to collaborate with cross-functional teams