Wellness Attendant, Raffles & Fairmont The Red Sea

Operational Supervision & Quality Assurance:

• Ensure all spa, fitness, and recreation areas are clean, organized, and fully prepared at all times.
• Maintain cleanliness of treatment rooms, locker areas, relaxation lounges, gym facilities, and public wellness spaces.
• Replenish towels, linens, amenities, and supplies in accordance with brand standards and operational needs.
• Support the setup and reset of treatment rooms and wellness areas before and after guest use.
• Monitor equipment and facilities, reporting any maintenance issues promptly.

Guest Experience & Service Excellence:

• Welcome guests to the wellness facilities and provide a warm, professional, and attentive service experience.
• Assist guests with facility orientation, including locker usage, amenities, and wellness areas.
• Anticipate guest needs by ensuring availability of towels, refreshments, and amenities.
• Maintain a calm, clean, and relaxing environment that enhances the overall wellness experience.
• Respond promptly to guest requests and support service recovery where required.

Team Collaboration & Support:

• Support spa therapists, wellness instructors, and supervisors in ensuring smooth daily operations.
• Assist in preparing for treatments, wellness sessions, and recreational activities.
• Participate in daily briefings to stay informed of guest movements, priorities, and operational updates.
• Promote a team culture of cooperation, efficiency, and service excellence.

Coordination & Communication:

• Communicate guest needs, preferences, and any concerns to the relevant team members promptly.
• Coordinate with Spa Reception and other departments to ensure guest readiness and facility availability.
• Report lost and found items, safety hazards, or irregularities immediately.

Commercial & Financial Support:

• Support the promotion of spa services and wellness facilities through positive guest engagement.
• Maintain awareness of available services, packages, and facility offerings to assist guests effectively.
• Ensure proper usage and control of supplies to support cost efficiency.

Standards, Safety & Compliance:

• Adhere to Raffles & Fairmont grooming, hygiene, and presentation standards at all times.
• Ensure compliance with health, safety, and sanitation regulations.
• Maintain cleanliness protocols and infection control standards across all wellness areas.
• Uphold guest privacy and confidentiality at all times.
• Support sustainability initiatives and environmentally responsible practices.

Qualifications & Experience:

• Minimum 1–2 years of experience in housekeeping, spa, recreation, or a similar role within hospitality.
• Experience in a luxury or five-star hotel environment is an advantage.
• Basic knowledge of spa and wellness operations is preferred.
• Pre-opening experience is a plus.

Skills & Competencies:

• Strong attention to detail and cleanliness standards.
• Good communication and interpersonal skills.
• Ability to provide courteous and professional guest service.
• Basic organizational and time management skills.
• Ability to work as part of a team in a fast-paced environment.

Personal Attributes:

• Positive, friendly, and service-oriented attitude.
• Well-groomed with professional presentation.
• Reliable, disciplined, and proactive.
• Calm and composed in a guest-facing environment.
• Willingness to learn and support team operations.

• Understanding of luxury hospitality standards and guest expectations.
• Ability to support pre-opening activities, including setup and operational readiness of wellness facilities.
• A hands-on approach with strong attention to detail and ownership.
• Impeccable grooming and presentation aligned with luxury standards.
• Flexibility to work shifts, including weekends and public holidays.