Customer Quality Engineer_DCCC

Customer Complaint Handling & Analysis

-Responsible for handling customer quality complaints, ensuring prompt response and conducting on-site investigations.

-Lead root cause identification and analysis, proposing effective short-term containment and long-term corrective actions.

-Maintain clear communication with customer technical and quality teams to ensure smooth problem resolution and foster strong customer relationships.

Quality Report Writing & Improvement Promotion

-Lead and compile detailed 8D reports, ensuring logical clarity, accurate root causes, and effective, closed-loop corrective/preventive actions.

-Track the implementation of corrective actions, verify their effectiveness, and drive the roll-out of these measures across relevant departments or production lines.

-Regularly analyze customer complaint data to identify quality trends and common risk points.

Internal Quality Issue Support & Process Optimization

-Proactively support the investigation and analysis of internal quality issues

-Identify weaknesses in existing quality management processes based on experience gained from handling both internal and external quality issues.

-Propose specific suggestions for process optimization, standard improvement, or tool enhancement to drive the continuous improvement of the internal quality system.

Cross-departmental Collaboration

-Work closely with departments such as R&D, Production, Engineering, Purchasing, Service, Application and Sales to collectively resolve quality issues and prevent recurrence.

Education & Experience

• Bachelor's degree or above in Mechanical Engineering, Hydraulics, Mechatronics, Automation, Quality Management, or related fields.

-Minimum 2 years of work experience as a Quality Engineer, Process Engineer, or similar role in manufacturing. Candidates with experience in the hydraulics or automotive components industry are preferred.

-Extensive hands-on experience in writing 8D reports and leading the resolution of complex quality issues.

-Familiar with ISO 9001, VDA 6.3

Competency Requirements

-Strong Problem-Solving Skills: Proficient in using quality analysis tools such as QC Seven Tools, 5Why, Fishbone Diagram, etc.

-Excellent Communication & Coordination Skills: Able to communicate clearly and professionally with internal and external customers, with good coordination and negotiation abilities.

-Strong Resilience: Capable of adapting to a fast-paced, multi-task environment for handling customer complaints.

-Solid Documentation Skills: Able to independently write professional and precise technical reports and improvement proposals.

-Good English reading and writing skills. Proficiency in reading English technical documents is required. Fluent spoken English is preferred.

Special Requirements

-Willingness for Frequent Business Travel: Required to travel frequently to customer sites (including but not limited to major OEM plants and key customer locations) based on complaint handling needs.