Rider Support – Internal Fleet (They/She/He)

As a Rider Support Specialist for our Internal Fleet, you will play a key role in ensuring an outstanding experience for our riders by managing support requests and transforming insights into operational improvements.

You won’t just solve tickets — you’ll identify patterns, detect pain points, and help us build better processes for our courier ecosystem.

THE JOURNEY

• Manage and resolve rider support requests through our internal ticketing tool with speed and quality

• Act as a key point of contact for internal fleet riders, ensuring a smooth and reliable experience

• Identify recurring issues and escalate them with actionable insights

• Proactively suggest and implement process improvements based on rider feedback

• Collaborate with Local Ops and Fleet teams to optimize workflows and reduce friction

• Monitor KPIs related to support performance (response time, resolution time, satisfaction)

• Help build scalable processes to improve efficiency and rider experience

 

• 2-3+ years of experience in Customer Support, Customer Service or similar roles

• Experience working with CRM or ticketing tools (Zendesk, Salesforce, Freshdesk or similar)

• Strong ability to manage high volumes of tickets with speed and accuracy

• Excellent written communication skills in Spanish and English

• Problem-solving mindset with the ability to identify root causes, not just symptoms

• Experience in Operations, Logistics or fast-paced environments is a strong plus

• Data-driven mindset comfortable identifying trends and proposing improvements

• Autonomous, organized, and highly proactive profile

WHAT MAKES OUR RIDE UNIQUE?

🤝 Strong culture and non-vanilla personality
🚀 A true Talent House where you can grow fast
🌍 A company committed to being a force for good

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

At Glovo, we truly value diversity for the positive impact it brings to our teams, products, and culture. We're dedicated to providing equal opportunities for talent from all backgrounds. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!