Customs Brokerage Compliance Manager

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Job Description:

Ready for your next leadership challenge? Step into a critical compliance role at the forefront of global trade. As a Customs Brokerage Compliance Manager, you’ll navigate complex regulations, partner with operations and customers, and drive compliant, efficient customs clearance.

If you thrive where expertise, collaboration, and impact come together, this is your opportunity to make a difference.

Primary Responsibilities

• Ensure end‑to‑end regulatory compliance across UPS Customs Brokerage operations.
• Support internal stakeholders and external customers on customs and trade compliance matters.
• Research, evaluate, and interpret complex U.S. Customs and Border Protection (CBP) regulations and Participating Government Agency (PGA) requirements.
• Proactively communicate compliance guidance to brokerage leadership, operations teams, and customers.

Compliance Audits & Risk Management

• Conduct, lead, and coordinate compliance audits, including entry accuracy reviews and process assessments.
• Develop and oversee corrective action plans to address compliance gaps.
• Partner with brokerage operations to identify, mitigate, and prevent compliance risks.
• Ensure consistent application of compliant procedures across all modes and operational locations.

Regulatory Analysis & Customer Support

• Monitor and analyze legislative and regulatory changes to identify emerging risks and opportunities.
• Provide timely, practical responses to compliance inquiries from customers, operations, legal teams, and government authorities.
• Serve as a subject matter expert on customs brokerage compliance issues.
• Act as a trusted compliance advisor for customers, providing guidance on classification, valuation, admissibility, FTAs, and recordkeeping to ensure compliant and efficient clearance.
• Support customer onboarding, audits, escalations, and regulatory inquiries.
• Assist customers in navigating complex regulatory requirements while minimizing supply chain risk and disruption.

Government & Industry Engagement

• Serve as a liaison with CBP, PGAs, and internal government relations partners on audits, enforcement actions, and policy interpretation.
• Actively participate in industry associations, working groups, and trade forums.
• Represent UPS interests and stay informed of evolving regulatory and enforcement trends.

Documentation, Training & Process Governance

• Develop, maintain, and issue work instructions, standard operating procedures (SOPs), and compliance guidelines.
• Create and deliver training materials to support consistent, timely, and compliant brokerage operations.
• Promote a culture of compliance awareness and continuous improvement across the organization.

Qualifications:

• 5+ years of experience in Customs Brokerage or Import Compliance - Required
• Candidate must be a US Licensed Customs Broker - Required
• Requires high communication skills
• Bachelor's degree in international business, Logistics, Supply Chain, Business Administration, or a related field - Preferred

Other Criteria:

• Must be currently located in the same geographic location as the job - Required
• Overnight Travel may be required.

Job Level: 84 - Mid Manager

Job Grade: 30E

Working hours: Monday through Friday from 8AM to 5PM EST.

Deadline to Apply: April 10th, 2026.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.