Customer Service Assistant

Position Overview
The Customer Service Assistant supports customer interactions by handling inquiries, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, or in person
• Provide accurate information about products, services, or promotions
• Assist with orders, returns, and service requests
• Resolve customer concerns or escalate issues when necessary
• Maintain records of customer interactions
• Support customer satisfaction and retention efforts

• Strong verbal and written communication skills
• Customer-focused mindset and problem-solving abilities
• Ability to remain professional and patient
• Basic computer and data entry skills
• Organizational and multitasking abilities
• Team-oriented and reliable

• Competitive salary with opportunities for growth and advancement
• Ongoing training and professional development
• Supportive and collaborative work environment
• Opportunities to build valuable skills in customer relations and business operations
• Stable, full-time position within a growing company