CRM Admin

The CRm Admin will manage the CRM platform (MS Dynamics) to meet business needs timely and drive users adoption continuously.

For more information about the businesses, please visit https://www.eurofins.com/assurance.

Location: In office only

Responsibilities

The role will have primary responsibility for CRM and assist the team in a few other in-house IT applications that are closely connected to CRM and business operations.

MS Dynamics 365 CRM

• Serve as primary contact for CRM between all Users and Group CRM Team.
• Provide day-to-day support and problem-solving for Users
• Prepare dashboards and generate data insights to fuel business growth.
• Produce training materials/ sessions and onboard new users
• Manage utilisation and adoption, identify gaps to drive users to reach Sales KPIs.
• Develop data governance policy to ensure data integrity and perform regular check to monitor cleanliness.
• Share practical knowledge and best practices among all offices to encourage self-learning by users.
• Work with Group CRM Team and the business in shaping new developments of CRM.

You might also be required to handle ad hoc tasks and projects assigned by the supervisor.

• 3 – 5 years of relevant experience, exposure in in-house environment is preferred
• Certificates on MS Dynamics 365 CRM (Sales, Customer Insights – Journey and Customer Service) are essential
• Proficiency in Power BI, PowerApp and Power Automate is desirable
• Good level of English, spoken and written.
• Independent and proactive, able to work in a highly dynamic and international workplace

Flexible in working hours to support users from varied time zones.