Hotel Admin & Guest Ambassador

About You

We’re looking for a highly organised, proactive individual to join us in a hybrid Admin & Guest Ambassador role. This position supports the hotel’s administrative and financial processes while also being a warm, visible presence for our guests.

Key Responsibilities

• Provide administrative and HR support, including onboarding, training records, and compliance
• Support finance tasks such as daily banking, reconciliations, reports, and invoice tracking
• Maintain internal communications, noticeboards, and wellbeing initiatives
• Act as a Wellbeing Champion, supporting engagement activities across the hotel
• Support guest relations initiatives, including:
  • Reviewing and using ACDC and guest preference data
  • Identifying and recognising VIP guests
  • Supporting personalised guest recognition moments
• Assist with breakfast hosting to ensure a smooth and friendly guest experience
• Work collaboratively with Front Office and Guest Relations teams, allowing flexibility to enhance the guest journey

Essential Skills & Experience:

• Available to work full time | Monday–Friday (flexible between 8am–6pm)
• Highly organised with strong attention to detail
• Confident, friendly, and guest‑focused
• Comfortable balancing admin tasks with guest‑facing duties
• Passionate about wellbeing, teamwork, and great service
• Previous experience in an administrative or operations support role within a hotel or hospitality property.
• A proactive mindset with a genuine passion for supporting people and improving workplace culture.

Benefits:

• Employee discounted rates in Accor Hotels worldwide. 
• Excellent training and development opportunities within the hotel and throughout Accor worldwide. 
• Complimentary meals on duty. 
• Cycle to Work Scheme.