Technical Learning & Development Content Creator

As a Technical Learning and Development Content Creator, you will be responsible for designing, developing, and delivering high-quality educational content that empowers our employees to learn and grow in their technical roles. You will collaborate with subject matter experts and other stakeholders to create engaging and effective learning materials.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support Thailand Head Backend Operations (THO) and Philippines Head Backend Operations (PHO) to develop and design technical training content, including e-learning modules, instructional videos, webinars, and written documentation.
• Collaborate with subject matter experts to ensure accuracy and relevance of content.
• Utilize instructional design principles and learning models (e.g., ADDIE, SAM, Kirkpatrick Model, Gagné's Framework, etc.) to create engaging and interactive learning experiences.
• Continuously evaluate and update training materials to reflect the latest technology trends and best practices.
• Conduct needs assessments to identify learning gaps and develop targeted training solutions.
• Facilitate training sessions and workshops as needed.
• Monitor and analyze the effectiveness of training programs and make data-driven improvements.
• Stay current with advancements in technology and learning methodologies.

REQUIRED:

• Bachelor's Degree or equivalent with master’s degree or relevant certification preferred.
• Experience in the learning and development space. HDD technical knowledge/work experience is a bonus.
• Proven experience in creating technical training content.

PREFERRED:

• Strong understanding of instructional design principles and frameworks (e.g., ADDIE, SAM, Kirkpatrick Model, Gagné's Framework, etc.) and adult learning theories.
• Proficiency in e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) and multimedia editing software.
• Experience in AI (artificial intelligence) authoring tools.
• Proficiency in film and still editing tools (e.g., Camtasia, Adobe Premier)
• Excellent written and verbal communication skills. Proficiency in English required.
• Ability to work collaboratively in a multinational team environment.
• Strong organizational and project management skills.
• Passion for continuous learning and professional development.

SKILLS:

• Training Needs Assessment – Ability to assess skills gaps and training needs across various job roles.
• Instructional Design – Knowledge of adult learning theories, blended learning, and modern instructional design methodologies.
• Content Development – Experience in creating engaging training materials using various formats (e.g., e-learning, virtual, instructor-led).
• Learning Management Systems (LMS) – Familiarity with LMS platforms like Cornerstone for uploading, managing, and tracking learning content.
• Training Facilitation – Ability to deliver and facilitate training sessions in a compelling and interactive manner.
• Technical Training Programs – Experience in developing and implementing technical training for employees and managers.
• Generative AI & Technology Integration – Understanding of AI-based learning tools like NOVI for training recommendations.
• Training Curation & Organization – Skill in curating learning playlists and training rosters aligned with job descriptions.
• Collaboration & Stakeholder Management – Ability to work with Business Leaders, HR, and external vendors to align training initiatives with organizational goals.
• Project Management – Managing multiple training initiatives, ensuring timely delivery and effectiveness.
• Communication & Presentation – Strong ability to present training content in an engaging and effective manner.
• Analytical & Problem-Solving Skills – Ability to analyze learning trends, measure training effectiveness, and make data-driven decisions.

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