Manager Operations - Local Shops

Manage and improve local Local Shops operations through vendor management, optimising processes & best practices as well as developing a strong local operations team. Key focus is to drive operational efficency to support sales and growth locally.

What's on your plate?

• Accountable for local Local Shops operational performance including both commerical & operational KPI's.
• Work with Head of Local Shops to shape the strategy/plan to acheive targets, ensuring regular reviews and pre-prioritisation.
• Create and maintain a strong partnership with the Sales team; collaborate on strategy, priorities and opportunities.
• Work with Regional Ops team to be the local market ops stakeholder; highlight opportunities, gain support and share any local initiatives.
• Work closely with key accounts on performance, opportunities and leverage relationship to build local market insights.
• Scope and deliver local initiatives to improve ops metrics quantified with data analysis.
• Drives the team to deliver consistent results & improvements across all Local Shops verticals.
• Consistently reviews performance, highlighting successes and areas of improvements supported by a target action plan.
• Expert in local operational process/procedures, continually evaluating, simplifying, removing non-value adding tasks and auditing compliance.
• Ability to think outside of the box, innovate where product/processes are not available and challenge ways of working.
• Leads by example and provides indepth training to team.
• Drive team focus on objective and goals by buidling a cohesive team that drive results through maximium efficency.
• Share best practices, successful initiatives with our markets to support.

What did we order?

• 3 plus years operational experience in Grocery operations or food/tech business.
• Strong operational experience, local expertise desirable.
• Direct Line management experience.
• Ability to build relationships, motivate peers and manage upwards.
• Ability to build relationships, motivate peers and manage upwards.
• Strong collaborator with the ability to build relationships, influence and communicate effectively.
• Ability to manage upwards and influence regionally.
• Personable and empathic approach to ways of working.
• Present complexities in a simple and compelling way to stakeholders; problem, impact, root cause of problem (data) and resolution.