Associate Program Manager

Program Manager, Content Creator, Interdepartmental Liaison, Event Planner, Project Manager, Production Manager.

Job Description:

• Contribute to the development and execution of customer and internal enablement programs to drive product adoption, customer and employee satisfaction, and overall success.

• Collaborate with internal stakeholders to identify customer and partner enablement needs, goals, and priorities.

• Tailor enablement programs based on customer and partner needs, challenges, and goals, ensuring alignment with Compass' value proposition.

• Design and implement engaging and comprehensive learning opportunities encompassing a range of methods such as live instruction, on-demand coursework, playbook creation, and customized coaching sessions.
• Develop agent-and-employee facing resources

• Establish key performance indicators (KPIs) and metrics to evaluate the effectiveness of customer and partner enablement programs, and continuously monitor and report on program performance.

• Stay up-to-date with industry trends, best practices, and emerging technologies in customer success and enablement, and apply them to improve our programs.

• Collaborate with the Product team to provide customer and partner feedback and insights, influencing product enhancements and feature development.

• Act as a trusted advisor to the Coaching & Product teams, providing guidance and support on customer and partner enablement strategies and initiatives.

• Foster strong relationships with customers and partners, serving as a point of contact for enablement-related inquiries and concerns.
• Continuously update and improve programs based on industry trends and feedback from participants.
• Ensure adoption and retention of enablement programs and measure their effectiveness.

Skills & Qualifications:

• 5+ years experience empowering and supporting customers and peers with complex products & situations
• 5+ years customer success or hospitality experience
• Hands-on experience building and delivering training to customers' technical audiences i.e. developers, engineers as well as non-technical
• Able to simplify complex concepts and make them engaging
• Demonstrated experience creating and implementing in-class exercises that incorporate real-world applications and stimulate learner participation across multiple personas
• Strong project management skills with the ability to effectively prioritize and manage multiple initiatives simultaneously against established deadlines
• Excellent interpersonal skills, with the ability to build relationships and collaborate with cross-functional teams
• Strong written and verbal communication skills, able to develop outreach for a variety of audiences from client to executive-level
• Able to thrive in both independent and collaborative work environments.
• Analytical mindset with the ability to leverage data and metrics to measure program effectiveness and make data-driven decisions
• Self-motivated and proactive, with a strong sense of ownership and accountability
• Able to maintain an acute awareness of shifting deadlines and priorities and adapt accordingly

Compensation: The salary pay range for this position is $86,800 - $96,400 however, the base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.