Advanced Primary Care Management (APCM) Registered Nurse Supervisor

The Advanced Primary Care Management (APCM) Supervisor is responsible for the overall daily workflow, clinical quality, and operational performance of a remote team of up to 20 Registered Nurses (RNs). This role requires a balance of clinical auditing and performance coaching to ensure compliance with clinical quality standards, while also holding the team responsible for achieving defined productivity metrics in a remote work environment. This individual will also serve as a key partner in meeting the ongoing training and education needs of the team. This role will report directly to the APCM/Chronic Care Management (CCM) Manager.

Required Skills

• Clinical Proficiency: Active, unencumbered Registered Nurse (RN) compact license and strong clinical knowledge, ideally within Advanced Primary Care Management (APCM) or chronic care management experience, to effectively conduct RN performance and documentation audits.
• Leadership and Coaching: Exceptional performance coaching and mentoring skills for addressing performance concerns, providing structured feedback, and managing the overall performance of direct reports.
• Remote Management: Proven ability to successfully lead, motivate, and manage a team of up to 20 RNs in a fully remote work environment.
• Operational Acumen: Strong analytical skills with the ability to interpret and utilize productivity metrics and operational data to manage workflow and drive team accountability.
• Interpersonal Communication: Excellent verbal and written communication skills necessary for team leadership, conducting productive 1:1 meetings, and collaborating effectively with the Training Supervisor.
• Administrative Oversight: Highly organized with demonstrated proficiency in administrative duties, including managing schedules, PTO requests, time off, and other necessary team administration.
• Recruitment Support: Experience participating in the interviewing and selection process for new team members

Key Responsibilities

• Operational Performance Management: Oversee and manage the day-to-day workflow for a remote team of up to 20 RNs. Hold team members accountable for achieving productivity metrics and operational standards critical to the APCM program success.
• Clinical Auditing and Quality: Conduct regular audits of RN performance and documentation to assess compliance, clinical quality, and adherence to established protocols.
• Performance Coaching: Identify performance concerns and provide structured, supportive coaching to team members, utilizing audit findings and productivity data.
• Team Leadership: Conduct regular 1:1s and manage the overall performance of direct reports, including implementing performance improvement plans as necessary.
• Training Collaboration: Work in close partnership with the Training Supervisor to ensure all clinical education and ongoing training needs for the team are fully met.
• Day to Day Oversight: Manage and maintain the team schedule to meet operational needs, including the handling of PTO, time off requests, and other necessary administrative duties.
• Recruitment and Selection: Be actively involved in the interview and selection process for new RN team members.

Focus Areas (Time Allocation Split)

The role's time will be split across the following key functional areas:

• Clinical Auditing and Coaching (25%)
• Operational Performance and Productivity Management (25%)
• Clinical Education Support (10%)
• Biweekly 1:1s and Performance Management (25%)
• Team Meetings and Other Duties As Assigned (5%)
• Patient/Clinical Care (10%)

Required Skills

• Clinical Proficiency: Active, unencumbered Registered Nurse (RN) license and strong clinical knowledge, ideally within Advanced Primary Care Management (APCM) or chronic care to effectively conduct RN performance and documentation audits.
• Leadership and Coaching: Exceptional performance coaching and mentoring skills for addressing performance concerns, providing structured feedback, and managing the overall performance of direct reports.
• Remote Management: Proven ability to successfully lead, motivate, and manage a team of up to 20 RNs in a fully remote work environment.
• Operational Acumen: Strong analytical skills with the ability to interpret and utilize productivity metrics and operational data to manage workflow and drive team accountability.
• Interpersonal Communication: Excellent verbal and written communication skills necessary for team leadership, conducting productive 1:1 meetings, and collaborating effectively with other team leads/supervisors within APCM and across various departments
• Administrative Oversight: Highly organized with demonstrated proficiency in administrative duties, including managing schedules, PTO requests, time off, and other necessary team administration.

Required Experience

• Minimum of 5 years of experience as a practicing Registered Nurse (RN).
• Active, unencumbered compact RN license is required, with additional single-state licenses preferred
• Minimum of 1 year of supervisory or management experience, with emphasis on clinical quality assurance, auditing, and performance management
• Demonstrated experience overseeing a high-volume, metric-driven operational environment.
• Prior experience working in or supervising a remote workforce is highly preferred.