At Novotel Sydney Darling Harbour, we are seeking a dynamic and energetic people person to join our busy Front Office team as a Assistant Manager to assist in delivering a high level of customer service at all times. This role will include exposure to all areas of the Front Office function.
Deliver service excellence, from check in to check out and everywhere in between
Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
Provide passionate, knowledgeable and friendly service to external and internal guests at all times
Answer all telephone calls in a professional manner according to brand standard
Reconcile cashier floats at the completion of each shift.
Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program

Excellent communication skills (verbal and written).
Previous customer service experience
Strong knowledge of computer systems including Microsoft Office and preferably in Opera Cloud
The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
Strong communication skills and pride in personal presentation
A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay
Available to work on a rotating roster including mornings, afternoons and overnight shifts (as requested)
Valid Australian working rights

Work with an experienced leader and lay foundation to a strong career progression pathway
The opportunity to Work Your Way across the much-loved Accor Brands and be part of its flagship property in Australia
Discounted Accommodation and F&B in Accor hotels worldwide
Complimentary laundering
Annual Staycation to say thank you!
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Assistant Manager / Duty Manager

Similar jobs