Product Marketing Manager (Trust & Safety)

WHO WE ARE

Welcome to TELUS Digital https://www.telusdigital.com/— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

LOCATION AND FLEXIBILITY

This is a hybrid role. This model requires the ability to work in a hybrid mode from one of our offices in São Paulo (2 times/ week or 8 days/ month) or Porto Alegre (3 times/ week or 12 days/ month). Our WFN culture is designed to foster in-person innovation, collaboration, and connection with team members local and visiting from other global offices.

THE OPPORTUNITY

As a Product Marketing Manager, you'll be the strategic voice that transforms our cutting-edge solutions into compelling market narratives. You'll empower our go-to-market teams to articulate how TELUS Digital blends technology, data and human ingenuity to provide unparalleled value to our clients.

As a Product Marketing Manager, you will be part of the team responsible for pipeline growth across:

• CX Management: World-class contact center expertise meets AI technology
• Trust & Safety: Intelligent detection and compliance capabilities that protect customers and brands through fraud prevention, content moderation and ID verification.
• Digital: Award-winning design and full-stack engineering capabilities delivering market-leading apps, websites, campaigns – and the systems that power them.

RESPONSIBILITIES

• Define and evolve product positioning, value propositions, and messaging frameworks that resonate across sales, marketing, web, and analyst channels
• Develop high-impact sales collateral – presentations, brochures, video, microsites – that accelerate deal velocity and win rates
• Design and deliver training that elevates seller confidence and product fluency
• Collaborate with delivery teams to build powerful case studies that showcase tangible client impact and ROI
• Build segment-specific, industry-tailored offerings that simplify buying decisions and unlock cross-sell opportunities

QUALIFICATIONS

• Proven track record developing product positioning, messaging frameworks, and value propositions that drive market differentiation
• Experience building compelling content across the buyer journey – from awareness to decision – including thought leadership, case studies, and sales collateral
• Demonstrated ability to quickly learn new domains, industries, or technical concepts and apply insights effectively
• Self-directed and results-oriented with strong project management skills and ability to work across multiple stakeholder groups (product, sales, marketing operations)
• Ability to translate complex technical or operational concepts into clear, compelling business narratives for diverse audiences
• Exceptional written and verbal communication skills with the ability to craft persuasive presentations and narratives
• Bachelor's degree with 4+ years of experience in product marketing, B2B marketing, strategy consulting, or related go-to-market roles
• Professional fluency in English

BONUS POINTS

• Direct experience in CX Management, Trust & Safety, or Digital

WHY TELUS DIGITAL?

At TELUS Digital, you'll work with world-class brands like FOX, HBO, PepsiCo, and Domino's, building transformative digital products that impact millions. Our global reach allows you to collaborate with diverse, international teams, solving complex problems and delivering tech-driven solutions that matter.

We thrive on engineering excellence, using the latest technologies in cloud computing, AI, machine learning, DevOps, microservices architecture, and data engineering. Our teams embrace Agile methodologies, continuous integration and deployment (CI/CD) pipelines, and a DevOps-first mindset to deliver solutions at scale.

In addition to being part of an international and innovative consultancy company, you will have:

• A Global Innovation Hub: Be part of an international consultancy at the forefront of technology
• Work-Life Harmony: Enjoy flexible hours and autonomy to balance your professional and personal life
• Cutting-Edge Tech Playground: Dive into the latest technologies and shape the future of digital solutions
• Prestigious Partnerships: Collaborate with world-renowned brands, making a real impact in the market
• Growth-Centric Environment: Thrive in our collaborative ecosystem with a clear career development path
• Global Exposure: Embrace optional international travel opportunities to broaden your horizons

Some of our benefits

• Health and dental plan
• Life insurance
• Monthly voucher for meals, culture, education, health and mobility
• Child care assistance and more!

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy https://www.telusdigital.com/privacy-policy.