Customer Service Analyst

Reporting to the Customer Service Manager, the Customer Service Analyst will: 

• Create new Customer setup requests and give the first stage approval for new accounts.  
• Initiate and approve amendments to existing accounts. 
• Be responsible for front line support for blocked customer orders, involving contacting customers and managing the order block removal through SAP 
• Handle Customer Complaints in the first instance  
• Generate proforma invoices when required 
• Receive general customer enquiries and work to resolve where possible 
• Contact customers to obtain information as required 
• Communicate with internal departments, sales teams and customers to complete order processing functions 
• Liaise with the  BPO (Business Process Outsourcing) and FSS  (Financial Shared Services) departments to ensure all areas of the sales order are accurately recorded and processed 
• Support the training of new starters  
• Responsible for understanding and complying with all company policies and procedures 
• Other responsibilities as assigned by Supervisor 

Strong Customer service experience required 

• Must be confident talking to customers on the phone 
• Customer complaint handling experience preferred 
• Excellent communication skills (Orals and Written) 
• Prior SAP experience preferred  

Systems 

• SAP 
• Microsoft Suite, including, good competence in Excel is a requirement for this role

Business Knowledge 

• Customer Service 
• Pharmaceutical Industry background (preferred) 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

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