Senior Group Manager - Operations - REF92572Q_2026218692 - Travel

Key Responsibilities/Accountabilities:

• Oversee daily team operations, metrics, and collaborate with support teams to meet client SLAs.
• Lead client interactions on specific transactions and manage internal customer relationships.
• Plan resources to meet client requirements.
• Manage and develop team talent.
• Lead and participate in initiatives to improve business delivery and cost metrics.
• Development & implementation of strategies to ensure customer satisfaction & retention
• Monitor project progress, identify and mitigate risks, and adjust strategies as needed
• Plan & strategize Transformation Initiatives to meet customer expectations.
• Develop strategies for business growth.
• Understand the program's P&L.
• Prepare and deliver client presentations, including WBR, MBR, and QBR.

Knowledge/Qualifications/ Competency

• Proficient on minimum 2 GDSs (Global Distribution System) out of these 5 (Sabre/ Apollo/ Worldspan/ Galileo/ Amadeus)
• Good understanding about IATA Rules and regulation, Like; Fare component, Manual fare calculation, Pricing unit, Global Indicator, Indirect Travel Limitation and other Travel Terminologies.
• Knowledgeable about ARC and BSP and their reporting procedures.
• Microsoft Office skills high
• Proficient in speaking in English
• Knowledgeable in Quality tools
• Preferably six sigma trained and certified• IATA/ UFTAA Level -2 certified. (Preferred)Special Role Requirement:
• Willing to travel across sites & locations
• Willing to be flexible in addition to the WNS mandated working hours
• Accuracy & integrity in data handling
• Ability to work with people and teams of diversified / different priorities
• Ability to present/ address in public

Work Experience

• The candidate should have a minimum work experience of 10+ years with at least 3 – 5 yrs in corporate travel domain.
• Candidate should have minimum 5 Years of experience of handling large operation.
• Should have hands-on experience of Issuing phase IV ticket and RTW tickets on 2 different GDS
• Candidate should have experience to process Refund/ ADM/ACM through BSP and ARC.