Technical Support Specialist

• Act as the technical support for clients, leading technical calls and resolving complex issues
• Manage, prioritize, and coordinate incoming tickets between Customer Success and Engineering teams
• Collaborate with internal teams and external partners to deliver reliable technical solutions
• Collaborate with Product and Engineering teams to plan and prioritize sprint activities.
• Validate new releases, troubleshoot issues, and ensure expected functionality
• Maintain technical documentation and knowledge base
• Identify process improvement opportunities and optimize support workflows
• Execute operational tasks including data uploads, configuration, and data validation
• Provide expert guidance on API, SSO, system integrations, and survey implementations

• English Language.
• Confidence in leading client-facing calls.
• Excellent listening and communication skills.
• Strong organizational skills and the ability to work under pressure while managing client expectations.
• Proactive mindset with strong problem-solving abilities.
• Ability to propose innovative solutions that help customers grow their business.
• Proven experience in technical projects (mandatory).
• Curiosity and willingness to continuously learn about the product and customer needs.

Nice to have:

• Spanish language.
• DevOps knowledge.
• HTML, CSS, JSON and API/Integration familiarity.

• Contract of employment .
• Extra holiday day on your first-year work anniversary – up to 5 days for 5 years at Shiji.
• All necessary equipment such as laptop, additional monitor, and other accessories.
• A modern workplace in our office in the heart of Zilina, of course as much coffee and fruit as you need to get into the flow.
• Flexible working hours.
• Company parties and social activities.
• Friendly, motivated, and talented multicultural team.
• Languages courses and multiple training & development opportunities.
• Hybrid mode working.

 

Get in touch with us today!

You can apply by sending your CV by Apply Now or to the Recruiter Klaudia Kaczmarzyk

Please don’t forget to put the clauses you accept in your resume:

I agree that my personal data will be processed by Shiji Poland Sp. z o. o.  in order to recruit for the position I am applying for.

I agree to the processing of my personal data by Shiji Poland Sp. z o. o.  for the needs of future recruitment.