Receptionist

We’re looking for a confident and personable Receptionist to join our front of house team and help us deliver an exceptional experience for every visitor, client, and colleague who walks through the doors of our clients modern multi-occupied building. 

If you enjoy working in a fast paced environment, take pride in offering outstanding service, and love being the friendly face people rely on, this could be the perfect role for you.

What You’ll Be Doing

• Creating a warm, professional welcome for all guests and ensuring they feel supported from the moment they arrive.
• Handling enquiries with a positive, can do attitude and providing clear, helpful information.
• Managing daily reception operations smoothly, including visitor flow and VIP visits.
• Keeping guests informed, resolving issues efficiently, and maintaining accurate daily reports.
• Supporting the Reception Manager and working closely with your team to uphold high service standards, especially during busy periods.
• Assisting with training, events, and ad hoc projects that help the team to shine.
• Processing deliveries, managing incoming and outgoing mail, and carrying out post room duties to ensure timely and accurate distribution.
• Following health and safety procedures, supporting emergency situations when required, and contributing to a safe, well organised workplace.
• Building strong working relationships across the organisation to ensure a seamless and consistent service experience.

What We’re Looking For

• Someone who is:
• Warm, approachable, and confident interacting with people at all levels
• Organised, proactive, and comfortable juggling multiple tasks
• Calm under pressure and able to adapt quickly
• A strong communicator who enjoys being part of a supportive team
• Proud to represent the organisation’s brand and values

Hours: 40 hours per week, shifts from 8:00am to 5pm or 8:30am to 5:30pm, Monday-Friday 
Salary: £30,888
 

Skills & Abilities

• Ability to consistently deliver a high standard of customer service with a professional, positive, and approachable attitude.
• Strong communication skills, with confidence interacting with colleagues, clients, and visitors.
• Excellent organisational skills and attention to detail, ensuring tasks are completed accurately and on time.
• Ability to use initiative, take ownership of responsibilities, and see tasks through to completion.
• Flexible and adaptable, comfortable working in a fast paced environment and supporting a variety of duties.
• Capable of working both independently and collaboratively as part of a team.

Experience & Knowledge

• Experience in customer service, reception, or front of house roles is beneficial.
• Familiarity with operational tasks such as handling deliveries, mail, or post room duties is an advantage.
• Understanding of what high quality service looks like and how to maintain it consistently.

Personal Qualities

• Reliable and punctual, demonstrating excellent timekeeping and readiness for each shift.
• Proactive and solution focused, with the ability to resolve issues efficiently.
• Friendly, approachable, and confident in building positive working relationships.
• Calm under pressure and able to adapt quickly to changing demands.
• Committed to contributing to a seamless, high quality service experience for all visitors and colleagues.
   

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.