Client Experience Officer

We’re looking for a dedicated Client Experience Officer to join our team. In this key front-facing role, you’ll provide exceptional administration support to participants, allied health clinicians, and leaders across #AAA. 

This is a full-time, fixed-term position (38 hours per week), with working hours from 8:00am to 5:00pm, Monday to Friday, until 18th December 2026. There is potential for extension beyond this date.

Responsibilities will include:

• Client Experience – Create a welcoming environment by greeting and farewelling clients, answering calls, responding to emails, and processing referrals.
• Participant Liaison – Coordinate NDIS plans, service agreements, and funding, while maintaining strong relationships with participants and their families.
• Scheduling Support – Assist clinicians with managing their schedules in alignment with KPIs.
• Compliance Management – Maintain accurate documentation and ensure confidential information is stored according to policies.
• Clinic Maintenance – Perform daily housekeeping to uphold a clean, safe, and professional clinic environment.

What's in it for you?

As you support many, we support you. We offer:

• Investing in you – Professional support + connecting you with leaders across the group to help maximise your potential.
• Looking after you – Discounted private health insurance + retail perks + free counselling through our EAP + travel club deals + fitness passport… just to name a few.
• Passionate and uplifting culture – You will be part of a purpose and values driven team focused on delivering outstanding service to NDIS participants.

To be successful in this role, you will:

• Bring energy, enthusiasm, and initiative to every interaction.
• Show empathy and passion for working with a vulnerable community.
• Be customer-focused, with a strong commitment to delivering excellent service.
• Build trusting relationships with both internal and external stakeholders.
• Thrive under pressure, demonstrating strong time management skills and the ability to meet tight deadlines.
• Bring previous experience in customer service or an administrative role.
• Ideally, have experience in the NDIS or disability sector (desirable, not essential). 

The successful applicant must hold a current NDIS Worker Screening Check (completed required modules), a valid ACT Working with Vulnerable People Check, a Police Clearance, and a First Aid Certificate (desirable but not essential). 

Click on the Apply button or contact Amie Gargan via LinkedIn www.linkedin.com/in/amiegargan #LI-ALG for a confidential conversation about the role.

#AAA

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.