Enterprise Configuration Technician

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job summary

The CDW Enterprise Configuration Technician will take a lead role in the day to day running of the CDW Pre stage hosting area within the Configuration Centre. Accountable for the day to day operation of the pre stage environment, including scheduling, power and data availability, resourcing projects, ensuring equipment is available to provide services. There will also be some responsibility for other enterprise projects and for some internal infrastructure.

What you will do

• Liaising with the Configuration Centre Technical lead to define priorities, objectives and strategy
• Work with Config trainer to design training packages that can help to raise the skill levels of other technicians in the enterprise space.
• Provide a level of technical support for other enterprise opportunities and support Consultant technicians with any required technical understanding for new engagements.
• Document and maintain suitable technical documentation in relation to development following company standards for Pre stage and other enterprise implementations.
• Identify and develop good working relationships with key stakeholders.
• Work closely with the Configuration Centre Consultancy team to ensure requirements are accurately captured, expectations are managed and realised solutions are supportable
• Maintain, and improve, skills in appropriate technologies through training and personal development.
• Identify opportunities within enterprise services offerings for improvement and automation opportunity.
• Ensure that customers receive the highest level of quality
• Perform any additional duties assigned by the leadership team.
• It may be necessary on occasion for this individual to work beyond their regularly scheduled shift
• Demonstrated ability to passionately self-learn · To demonstrate the values as laid out in the CDW way and to keep updated with the CDW way
• To always look for improvement ideas to help the productivity and efficiency of the department

The information in this job description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Responsibilities are subject to change.

What we expect of you

• Knowledge and experience of configuring the below is a key advantage, some will be essential:
• Cisco
• Fortinet
• Arista
• Palo Alto
• Aruba
• HPE
• Virtualisation technologies
• Fundamental architectural understanding of hyper convergence (Nutanix, Hyperflex edge etc….)
• Fundamental architectural understanding of ACI (Cisco)
• Understanding of scripting languages to help support automation opportunities

Other experience desired

• Minimum CCNA qualification learning towards a higher qualification (CCNP etc…)
• Previous experience in a Pre Staging environment extremely advantageous. Experience of device deployment on scale is advantageous.
• Demonstrable experience of SQL databases and reporting.
• Demonstrable experience architecting, documenting and deploying IT infrastructure.
• Previous use and understanding of MS Visio is essential
• Proven analytical skills and the ability to solve problems and feedback to others
• Ability to share knowledge with others to aid team development
• Exceptional organisational skills and ability to keep focus on quality
• Ability to manage multiple projects effectively
• Ability to quickly learn about new technology and keep pace with an ever-changing industry and help communicate to the wider team
• Ability to show flexibility to help the changing needs of the department

Personal attributes

• Self-starter
• Approachable
• Pragmatic approach
• Able to work with various CDW departments as an ambassador for Config · Passionate, particularly about the area of specialist focus
• Ability and eagerness to learn new technologies
• Flexible and able to adapt to change
• Quality and detail orientated
• Positive attitude and influence to others
• Excellent communicator, with the ability to articulate complexity in a simplified manner
• Excellent organisation and time management skills
• Able to achieve potential, stay inspired and motivated

CDW is committed to being an AI-fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.

Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.

 

As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.

Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.

 

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.