Reception Concierge

At HRI Hospitality, we offer a unique perspective on hotel ownership and management.

We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.

We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!

Maison Métier offers a refined boutique hotel experience where timeless elegance meets the vibrant culture of New Orleans. Designed for discerning travelers, the hotel blends sophisticated interiors, curated art, and personalized service to create an intimate and elevated stay. A one Michelin Key property two years in a row, Maison Métier feels less like a hotel and more like a lavish, art-laden residence.

The Reception Concierge is responsible for creating a warm and welcoming environment for all guests, visitors, and team members. This role serves as the first point of contact, providing information, directions, and personalized service to ensure a memorable guest experience while maintaining professionalism and efficiency at all times.

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent required.
• College coursework or degree in Hospitality or related field preferred.

Experience

• Minimum 1 year of customer service or front desk experience required.
• Previous hospitality or concierge experience preferred.
• Experience with hotel or office phone systems and property management software a plus.

Skills & Knowledge

• Excellent communication and interpersonal skills.
• Professional appearance and polished demeanor.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite (Word, Outlook, Excel).
• Ability to handle sensitive information with discretion.
• Knowledge of local attractions, dining, and events preferred.
• Flexibility to work various shifts, including weekends and holidays.

Job Duties & Responsibilities

• Greet and welcome guests and visitors in a professional and friendly manner.
• Manage guest inquiries, provide directions, and offer recommendations for local attractions and services.
• Answer and route phone calls, messages, and emails promptly and accurately.
• Assist with check-ins, check-outs, and guest requests as needed.
• Coordinate with housekeeping, maintenance, and front desk teams to ensure smooth operations.
• Maintain cleanliness and organization of the lobby, reception, and public areas.
• Assist with administrative tasks, reservations, and guest correspondence.
• Handle guest concerns with professionalism and escalate issues when appropriate.
• Ensure adherence to company policies, brand standards, and safety procedures.
• Perform additional duties as assigned by management.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.