Bar Waiter - Pride of America

APPLY ONLINE If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

ESSENTIAL FUNCTIONS

• Responsible for promoting and maximizing beverage sales in the assigned workplace, while following & ensuring that all company beverage service standards are being adhered to.
• Follows company guidelines regarding uniform, personal grooming & hygiene.
• Ensures that company policy in regards to drinking age is followed, & practices responsible service of alcoholic beverages.
• Helps maintain the bar & pantry areas at all times in accordance with USPH / FDA and SEMS rules and regulations, including following guidelines relating to the correct use & maintenance of all bar equipment.
• Ensures the assigned workstation is properly set & prepared to meet the daily business demands.
• Provides prompt, attentive, consistent & courteous service to every guest in the assigned workstation, & through this helps to achieve the yearly goal for the bar scores in the guest comment cards.
• Strives to always up-sell to better quality premium & super-premium products, & is able to recommend & suggest beverages when guests ask for assistance in selecting them.
• Effectively communicates any problem, challenges, complaints or service difficulties in a timely manner to the Bartender on duty or immediate supervisor.
• Maintains an attentive & proactive approach offering consecutive rounds of drinks, asserting satisfaction with the product served.
• Responsible for the correct registering & proper handling of all individual checks & sales transactions generated in the assigned workstation.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.

DIMENSIONS

• Responsible for promoting and maximizing beverage sales in the assigned workplace, while following & ensuring that all company beverage service standards are being adhered to.

NATURE AND SCOPE

• The incumbent reports directly to the Bar Manager, Assistant Bar Manager and Head Bartender.
• Maintains all company standards for assigned areas.
• Must be able to fluently speak, read and write in English.
• A pleasant, accommodating personality, customer service oriented, responsible and well organized.
• The incumbent must be able to work in a multi-cultural environment; also, must be able to adjust to changes in schedules, assignments and deadlines.

QUALIFICATIONS, EDUCATION AND ATTRIBUTES

QUALIFICATIONS

• Minimum 2 years experience as a Cocktail Waiter in a high-volume 400+ room 3 Star – 4 Star land based resort/hotel, or previous shipboard experience in the same position.
• Intermediate to Advanced ability to read, write and effectively communicate in English is required; and other languages are preferred.
• Intermediate to Advanced Typing and Computer software Skills: Microsoft Word & Excel, PowerPoint, Outlook, IBM AS400, Fidelio, Micros.

EDUCATION High school diploma or foreign equivalent is required.

ATTRIBUTES

• Proactive, Team Player, Problem Solver
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to live in close quarters, share limited space with other cabin-mates

PHYSICAL REQUIREMENTS The U.S. Coast Guard (USCG) requires all crew members employed with NCL America aboard the Pride of America to hold a Merchant Mariner Credential (MMC). In order to qualify for a MMC, applicants must demonstrate the following physical abilities necessary to perform shipboard duties per USCG guidelines (COMPDTPUB 16700.4 NVIC 04-8). If the applicant has a Body Mass Index (BMI) of 40.0 or higher, or if the verifying medical practitioner doubts the applicants ability to successfully perform any of the following functions, a suitable practical demonstration is required for those functions. The verifying medical practitioner, in consultation with any other qualified practitioners he/she deems appropriate, determines whether a practical demonstration is necessary, and whether the applicant is physically competent or not physically competent.

• Is able to maintain a sense of balance without disturbance while walking and standing.
• Is able to climb up and down vertical ladders and stairways.
• Is able to step over a door sill or coming up to 24 inches in height.
• Is able to move through a restricted opening of 24 inches by 24 inches.
• Is able to open and close watertight doors that weigh up to 55 pounds. Must be able to move hands/arms in vertical and horizontal directions, rotate wrists and reach above shoulder height to turn handles.
• Is able to lift at least a 40 pound load off the ground, and to carry, push or pull the same load.
• Is able to grasp and manipulate common tools such as wrenches, hammers, screwdrivers and pliers.
• Is able to crouch, kneel and crawl.
• Is able to distinguish differences in texture and temperature by feel.
• Is able to intermittently stand on feet for up to four hours with minimal rest periods.
• Is able to react to visual alarms and instructions.
• Is able to react to audible alarms and instructions.
• Is capable of normal conversation.
• Is able to pull an uncharged 1.5 inch diameter, 50’ fire hose with nozzle to full extension, and to lift a charged 1.5 inch diameter fire hose to firefighting position.
• Is physically able to put on a Personal Flotation Devise (PFD) without assistance from another individual.
• Has no physical limitations that would hinder or prevent the performance of duties.

EQUAL OPPORTUNITY EMPLOYER It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.