TELEPHONE OPERATOR, CUSTOMER CARE & EXPERIENCE

1) JOB DESCRIPTION

• Answers and routes incoming calls.

• All incoming calls to answer within three (3) rings.

• Performs database retrieval for directory information.

• Ensure telephone directory in place.

• Assists callers in identifying needs and then routing calls appropriately.

• To communicate effectively with customers.

• Reports PABX console/computer problems to supervisor.

• To ensure the PABX system always in good order.

• Keep good all the belonging such as (Table top, chairs, personal locker and others) in a good form.

• To ensure all the belonging are kept in good condition.

• Updates and maintains staff directory to ensure accurate delivering of information.

• To ensure accuracy of staff directory.

• Updates on call rosters, consultant on leave and new consultant.

• To ensure accurate and correct information deliver to others.

• Provides information obtained from a variety of sources to field questions from the public regarding departments, phone numbers, operational hours, etc.

• Provide training for new operators or on-call substitutes.

• To ensure the new staff understand the job responsibilities.

• To make announcement when necessary.

• Other ad-hoc task assign by Superior

2) JOB REQUIREMENT

• Minimum SPM.

• Able to work on shift and weekends.

• Answer incoming calls politely and promptly.

• Rotation work from operator to front desk.