Careerteam
Quality Assurance Team Lead
Company
Careerteam
Role
Quality Assurance Team Lead
Location
Tacoma, Washington, United States
Job type
-
Posted
10 hours ago
Salary
Job description
Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.
TITLE: Quality Assurance Team Lead
REPORTS TO: Program Manager
LOCATION: Tacoma, WA
EMPLOYMENT TYPE: Full-Time, Non-Exempt Employee
Career TEAM is seeking a detail-oriented and service-driven Quality Assurance Team Lead to support federal and state-funded workforce development programs. This role is responsible for leading quality assurance functions, ensuring data integrity, supporting compliance efforts, and strengthening program operations across teams. Work will be performed under the WIOA (Workforce Innovation Opportunity Act) Program underneath the Pierce County WorkSource umbrella.
The Quality Assurance Team Lead plays a critical role in maintaining high standards of data accuracy, documentation, and compliance. This position works closely with Career Advisors, leadership, and compliance partners to ensure all program activities meet contractual and regulatory requirements while supporting strong participant outcomes.
This is an excellent opportunity for a professional who excels in process improvement, team leadership, and compliance oversight within a fast-paced, mission-driven environment.
Your Impact on Career TEAM’s Success:
1. Quality Assurance & Compliance Oversight
- Lead Quality Assurance efforts across WIOA and related programs to ensure compliance with federal, state, and local requirements
- Review case files, enrollment documentation, and data entry to ensure accuracy, completeness, and adherence to policy
- Identify trends, risks, and areas for improvement, and implement corrective actions
- Serve as a subject matter expert on WIOA compliance and policy requirements
- Partner with compliance teams to proactively address findings and ensure timely resolution
2. Data Integrity & Reporting
- Oversee data accuracy within case management systems, ensuring alignment between participant records and supporting documentation
- Monitor and correct data discrepancies, including enrollment records, service tracking, and expenditures
- Support the preparation and review of compliance reports and data submissions
- Maintain accurate and up-to-date program records in alignment with contractual requirements
3. Team Leadership & Staff Support
- Supervise and support QA staff, providing coaching, guidance, and performance feedback
- Train staff on data entry standards, documentation requirements, and compliance expectations
- Collaborate with Career Advisors and Team Leads to reinforce best practices and improve data quality
- Foster accountability and continuous improvement within QA and program teams
4. Operational & Process Improvement
- Develop, document, and refine workflows, SOPs, and QA processes to improve efficiency and consistency
- Partner with leadership to strengthen program operations and ensure alignment across teams
- Support participant lifecycle processes, including enrollments, service tracking, and exits
- Assist with resolving operational challenges related to data, documentation, and compliance
5. Cross-Functional Coordination
- Work closely with Program Manager, fiscal teams, and external partners to support invoicing accuracy and documentation
- Coordinate with fund source representatives and compliance staff to address data corrections and reporting needs
- Support communication and alignment between QA, program staff, and leadership
6. Administrative & Program Support
- Provide administrative and operational support across program functions as needed
- Assist with tracking expenditures and entering program-related data
- Complete additional tasks and projects as assigned to support program success
This position is expected to be Hybrid. The selected candidate will be required to work onsite at the listed location, and the opportunity to work from home/virtually.
What Success Looks Like in This Role
- Data across systems is accurate, complete, and consistently audit-ready
- Compliance issues are identified early and resolved quickly with minimal escalation
- QA processes are clearly defined, efficient, and consistently followed across teams
- Staff demonstrate strong understanding of documentation and data entry requirements
- Program reporting is timely, accurate, and reliable
- Cross-functional collaboration supports smooth program operations and strong outcomes
To Qualify for This Role, You Must Have:
- Associate degree or higher, or an equivalent combination of education and experience
- 1–3 years of experience in quality assurance, compliance, data management, or program operations
- Experience leading or supporting teams, with the ability to provide guidance and accountability
- Strong attention to detail with the ability to manage high-volume, detail-sensitive work accurately
- Proficiency in Microsoft Office Suite, particularly Excel
- Strong organizational, time management, and multitasking skills
- Excellent problem-solving and analytical abilities
- Ability to work both independently and collaboratively in a fast-paced environment
- Strong written and verbal communication skills
- Ability to handle confidential information with professionalism and discretion
- Valid driver’s license
Additional Skills/Knowledge Career TEAM Would Love for This Role:
- Experience in workforce development, career services, or WIOA-funded programs
- Knowledge of WIOA policies, compliance requirements, and performance metrics
- Experience working in a career center or case management environment
- Familiarity with data systems used for tracking participant services and outcomes
- Experience supporting audits, monitoring, or compliance reviews
Salary: $64,000-$68,000/year
Salary is commensurate with education and experience. Career TEAM offers a competitive benefits package including healthcare, dental, and personal/vacation time
Travel: Position may require local travel up to 20% of the time
About Career TEAM:
Founded in 1996, Career TEAM, LLC is a private workforce development organization.
Career TEAM’s outstanding record of accelerating the human condition has resulted in numerous honors:
- Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
- Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
- Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
- Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider
As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.
Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.
California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:
Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.
The Company collects Personal Information to use or disclose as appropriate to:
(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.
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