Associate Director, Account Management

AT A GLANCE

As the Associate Director, Account Management, you will be the strategic lead for our most complex and high-visibility partnerships. This is a high-level Account Management position designed for a leader who excels at navigating large-scale healthcare ecosystems and building deep trust with senior stakeholders. You will bridge the gap between our Clinical, Product, and Growth teams, ensuring our partners see the tangible clinical impact of our digital weight health and prevention solutions.

Where You'll Be

To prioritize togethernes, culture, and accountability, RVO Health operates on a hybrid in-office work schedule. We expect employees to work from our South Charlotte office Tuesday, Wednesday and Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish.

Address: 1101 Red Ventures Dr Fort Mill, SC 29707

What You’ll Do

While you will serve as a Strategic Thought Partner for internal Operations, you will also own the traditional, essential pillars of account management:

• End-to-End Partnership Management: Serve as the primary operational lead throughout the client journey—partnering with Sales for account transitions, supporting implementation, and providing high-touch day-to-day support to ensure long-term stability.
• Traditional Account Governance: Manage regular agendas, Joint Operating Committees (JOCs), and senior leadership briefings with a high degree of polish.
• Data Synthesis & Storytelling: Analyze complex client data sets to create high-impact Business Value Assessments and QBR decks that translate raw metrics into a narrative of clinical and financial success.
• The "Voice of the Customer": While you will execute within pre-set contracts, you will actively identify unmet needs and speak confidently to our product roadmap to increase utilization and program integration.
• Operational Excellence: Maintain deep "insider" knowledge of client organizations, navigating org charts and mastering contract nuances to drive retention.
• The Balanced Advocate: Master the art of the "thoughtful no"—advocating for the client while protecting internal operational bandwidth and resources.

What We’re Looking For

We are seeking a Business Professional, not a Clinical Practitioner. You must have a proven track record in Corporate Account Management:

• Experience: 6+ years in Client Services, Account Management, or Strategic Partnerships within Digital Health or Health Plans. Note: Direct clinical/clinic management is not a substitute for corporate account management experience.
• Industry Expertise: Proven track record of managing partnerships with commercial payers, hospital systems, or Fortune 500 Employers.
• Portfolio Versatility: Ability to become a subject matter expert in our Weight Health solutions while simultaneously managing a broader portfolio of Prevention products.
• Analytical Proficiency: You are a "power user" of PowerPoint and data visualization, capable of building persuasive materials for Medical Directors and CFOs alike.
• Growth & Retention Mindset: You aren’t a "hard-closer," but you are an expert at identifying expansion opportunities through proactive problem-solving
• High-Stakes Communication: You are known for quick, thoughtful, and professional responses with polish. You can handle "push-back" gracefully and maintain trust under pressure. Whether it's a Slack message to an internal stakeholder or a high-stakes email to a Medical Director, your communication is always proactive, clear, and professional
• Agile Mindset: Experience in growth-stage environments where you must operate with autonomy and thrive in ambiguity while having the ability to improve processes.
• Education: Bachelor's degree in Business, Healthcare Administration, or a related field.

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Starting Salary: $100,000 - $120,000
  *Note actual salary is based on geographic location, qualifications and experience
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans
• Mental Health Support
• Wellness Coaching
• HSA- Health Savings Account
• Commuter Benefits
• Gym & Fitness Center Discount Program

Who We Are:

Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world.

RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodations@rvohealth.com.

We do not provide visa sponsorship for this role at this time.

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