Senior Product Owner

POSITION SUMMARY

The Senior Product Owner / Platform Lead (Atlassian, ITSM) serves as the primary contractor authority for delivery, sustainment, and evolution of the SDLCNext platform, an enterprise Atlassian-based solution enabling Software Development Lifecycle (SDLC) and IT Service Management (ITSM) across the Defense Healthcare Management Systems (DHMS) portfolio.

Operating in direct alignment with the Government Product Manager, this role leads end-to-end product execution, balancing operational service delivery with forward-looking platform enhancements. The position drives backlog prioritization, Agile delivery, release coordination, and platform governance while ensuring alignment with DHMS modernization initiatives, including capability releases, requirements traceability, and enterprise tooling strategy.

JOB RESPONSIBILITIES

• Lead execution of SDLCNext delivery, translating stakeholder needs into prioritized backlog, user stories, and release-ready capabilities across the full lifecycle (requirements, development, testing, deployment, sustainment) in alignment with Government Product Manager direction
• Own backlog management and Agile execution, including prioritization of ITSM tickets, enhancement requests, and technical debt, along with backlog refinement, sprint planning, and release coordination
• Oversee ITSM operations and platform sustainment, ensuring daily management of incidents, service requests, change activities, and requirements/test workflows, with accountability for ticket throughput, SLA adherence, and platform stability
• Plan and execute platform enhancements and roadmap delivery, including capability block releases, critical implementations, and workflow optimization, ensuring alignment to DHMS SDLC modernization priorities and delivery timelines
• Serve as primary advisor to Government Product Manager and stakeholders, aligning priorities across DHMS programs (e.g., JOMIS and related initiatives) and translating technical capabilities into mission outcomes
• Lead and manage a team of ~7 personnel supporting ITSM operations and platform enhancements, providing daily direction, performance oversight, and execution alignment across operational and development workstreams
• Ensure release governance and deployment readiness, coordinating with systems engineering, test & evaluation, and infrastructure teams to validate changes and minimize operational risk
• Identify and mitigate risks impacting delivery, platform performance, or stakeholder alignment, using metrics, KPIs, and operational insights to drive corrective action
• Oversee Atlassian platform governance and optimization, including Jira, Confluence, and JSM configuration, performance tuning, and alignment with enterprise standards and future-state architecture (e.g., cloud migration considerations)
• Support migration to Atlassian Cloud to preserve SDLCNext continuity through March 2029 Jira Data Center EOL
• Manage team capacity, workload distribution, and resource allocation across ITSM operations and platform enhancement efforts to ensure balanced and sustainable delivery
• Track and report on platform and delivery performance metrics (e.g., ticket throughput, SLA adherence, backlog health), using data to inform prioritization and corrective actions
• Maintain regular communication with stakeholders, providing status updates on platform performance, enhancement progress, and service impacts through recurring meetings and reporting forums

BASIC QUALIFICATIONS

• 5+ years of experience in product ownership, SDLC delivery, or platform management in enterprise or federal environments
• Demonstrated experience leading Agile delivery, including backlog management, sprint execution, and release coordination
• Strong understanding of the full SDLC lifecycle, including requirements, testing, and deployment
• Experience supporting ITSM operations (incident, change, service request) alongside product development
• Proficiency with Atlassian tools (Jira, Confluence, JSM), including configuration and administration
• Proven ability to manage competing priorities, balance operations with enhancements, and drive results in complex environments
• Strong stakeholder management and communication skills, including ability to engage both technical and non-technical audiences
• Experience identifying risks, managing dependencies, and driving mitigation strategies
• U.S. Citizenship with ability to obtain/maintain CAC