Technical Content Designer

Expected Hours: Full timePotential for extension: Based on business needs with potential for FTEDuration: 6 monthsMust Haves7-10 years experienceMADcap FlareLife sciences familiarityIntermediate Jira skillsResponsibilities:• Design and develop intuitive technical content for web-based, customer-facing help which enables customers to effectively use our portfolio of laboratory instrument systems, applying strong UI/UX design principles.• Apply processes for modular, single-sourced content creation, leveraging MadCap Flare authoring environment.• Design content based on user learning principles, ensuring information is easily accessible, intuitive, and highly effective for the target audience.• Create new, high-quality technical content which targets multiple user personas, ensuring clarity, accuracy, and completeness.• Ensure the help product adheres to established brand guidelines, style guides, and internal standards.• Leverage user feedback for continuous improvement, leading analytical and iterative content development cycles.• Collaborate with global cross-functional teams, ensuring effective communication and coordination directly in step with the product development lifecycle.Basic Qualifications• Bachelor’s degree required in Technical Communication or a science/engineering related discipline.• Demonstrated proficiency in HTML and XML authoring, with a strong understanding of modular content and single-sourcing methodologies.• Mid to expert level experience using MadCap Flare and the associated suite of products.• Ability to integrate and optimize the use of AI within technical communication workflows.• Strong UI/UX design principles with an emphasis on creating intuitive, engaging, and accessible user experiences.• Familiarity with embedding multimedia into web-based help content.• Experience implementing meta tags and structured content focused on providing key information to an AI chatbot.• Demonstrated ability to work cross-functionally and collaboratively in a global, fast-paced environment.• Exceptional time management and organization skills with proficiency managing and tracking projects using Jira.• Highly detail oriented with excellent problem solving and communication skills.• Native level fluency in written and spoken English.