Customer Account Manager - Farmers Insurance

Customer Account Manager | Ben Smith Agency, Farmers Insurance

Are you passionate about building meaningful client relationships and delivering dedicated service? The Ben Smith Agency, a trusted Farmers Insurance partner, is seeking a client-focused Customer Account Manager to join our top-rated team.

About the Role As a Customer Account Manager, you will serve as the main point of contact for our valued clients, ensuring they receive personalized support and proactive solutions for their insurance needs. Your commitment to relationship-building, attentive communication, and issue resolution will help us deliver a superior client experience every day.

About Ben Smith Agency At the Ben Smith Agency, we believe in protecting what matters most to our clients while empowering our team to succeed. Our culture emphasizes collaboration, growth, and client-first service, supported by ongoing training and professional development.

Key Responsibilities

• Cultivate strong, trusting relationships with our clients through attentive service and regular communication
• Provide knowledgeable support for policy updates, billing inquiries, claims processes, and coverage reviews
• Conduct client outreach to ensure satisfaction, retention, and to address evolving insurance needs
• Identify opportunities to offer additional coverage or policy options that best serve each client
• Clearly communicate insurance products while maintaining compliance with industry standards
• Document client interactions and follow-ups in CRM systems for seamless service and continuity
• Collaborate with team members to deliver an outstanding agency-wide client experience

Ideal Candidate Profile You are dedicated to nurturing client relationships and consistently delivering exceptional service. Your communication skills, professionalism, and attention to detail set you apart.

Preferred Skills & Experience

• 1+ year of experience in customer service, account management, or insurance roles
• Excellent verbal and written communication and relationship-building skills
• Strong problem-solving abilities and attention to detail
• Friendly, client-centered attitude and professional approach
• Effective time management and organizational skills
• Property & Casualty and/or Life & Health insurance licenses (preferred or willingness to obtain)
• Bilingual abilities are a plus

What We Offer

• Competitive base salary with performance incentives
• Paid training and ongoing professional education
• Opportunities for career growth within the agency
• Flexible scheduling, with potential for hybrid work arrangements
• Supportive, team-oriented environment that rewards results and strong client relationships
• Paid time off, holidays, and employee recognition initiatives
• The strength and backing of a nationally recognized insurance brand

Ready to Grow With Us? Joining the Ben Smith Agency as a Customer Account Manager is more than a job—it’s a chance to empower clients, provide peace of mind, and build a meaningful, relationship-focused career. If you are ready to make a difference and grow professionally, we encourage you to apply.

Apply today and advance your career with the Ben Smith Agency, Farmers Insurance.