Concierge

We are seeking a Concierge to join our community committed to delivering outstanding customer service. As a Concierge, you will play an important role in all phases of customer service that meets or exceeds Buckner quality, service, and hospitality standards. Join our team and inspire happiness in the lives of others!

What you'll do:

• Coordinate hospitality service activities including general resident communications, guest reception, event planning, and problem solving any resident and guest needs or concerns.
• Establish and maintain organized communications and reference systems at each concierge desk including rolodex, emergency vendor information, resident census, and all other systems necessary for effective community communications.
• Serve as liaison with new resident upon move-in.
• Act as liaison between resident with community by providing direction and assistance in resolving concerns, channeling concerns to the appropriate administrative or person, and conducting follow up as needed to ensure resolution.
• Assist residents and associates with maintenance work orders by timely completing work order request and following up with maintenance team as needed on resolution.
• Participate in various resident events and social groups to build and maintain relationships with community population.
• Coordinate and lead the resident welcoming to provide social support to new residents.
• Introduce new resident to community life through personal tours and building orientation, staff introductions, navigating the dining room, functions of the business office, and orientation to general amenities and services including concierge services.
• Conduct follow-up contacts with new residents to ensure positive adjustment.
• Assist Director of Concierge Services and other leaders in training other department associates in positive hospitality services. Lead associates in building positive hospitality service culture.

What you’ll bring:

• A minimum of (3) years’ experience or a combination of education and/or experience equivalent to graduation from an accredited college or university, with experience in the senior housing industry or event planning preferred.
• Demonstrated affinity toward senior adults
• Organization and customer service skills
• Superior communication skills (written and verbal)
• Proficient ability to speak, read and write English.
• Ability to read, write, and communicate effectively with residents, families, guests, and associates.
• Ability to speak clearly and make oneself understood effectively in fact to face interactions; articulate with accuracy.
• Ability to understand and follow basic oral and written instruction.
• Commitment to work some evenings and weekends for special events, as needed.
• Ability to maintain confidentiality.

The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.