Job Description Summary

Provide a seamless and positive experience for all learning system users (e.g., end-users, instructors, and content owners). Represent and support the multi-faceted global quality training system program.

Job Description

Job Responsibilities

• Provide ongoing basic LMS front-end user support (e.g., assigning/registering for

training) and resolving basic issues for the assigned organization.

• Configure profiles related to training assignments and completion.
• Responsible for conducting basic data tasks (e.g., uploading Form 170 training

transcript records and creating employee profile).

• Provide ongoing auditing of data to ensure high-level of data quality and integrity,

as well as propose solutions for, and execute data clean-up efforts

• Provide end-users with assistance as it pertains to running reports or provide back-

end reporting support during a regulatory audit.

• Resolve routine systems issues from customer support tickets in partnership with

team members.

• Other incidental duties.

Education/Experience

• High School diploma or equivalent
•  1 year of relevant work experience

Required Skills

Good interpersonal skills, written and verbal communication

• Good knowledge with a variety of software packages, including MS Word, PowerPoint, Excel, and Outlook.

• Advanced English required.

• Must be able to receive and provide feedback in a professional, direct, and tactful manner

• High level of self-directed initiative, organizational and recordkeeping skills, and attention to detail, required

• Moderate knowledge and understanding of policies, procedures, and requirements as it relates to the quality programs

• Basic problem-solving and organizational skills

• Ability to manage internal and external confidential information with utmost discretion

• Attention to detail

• Ability to interact professionally with all organizational levels

• Must be able to work in a team environment

• Adhere to all company rules and requirements (e.g. Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

Required Skills

Optional Skills

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Primary Work Location

DOM San Cristobal - Nave 25-Merengue

Additional Locations

Work Shift

DO Admin SH 45H 8AM-5PM (Dominican Republic)