Quality Assurance Manager

At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?

• Develop and ensure implementation of food safety and monitoring programs to meet corporate and regulatory standards.
• Oversee and monitor quality programs (i.e., HACCP, SQF, GMP, Positive Release, Pest Control, sanitation, in-line sampling, etc.)
• Review and maintain quality control test results. Evaluate analytical testing results and disposition of finished product to ensure customer specifications are met.
• Oversee Quality Assurance systems in order to satisfy internal and customer requirements to include process evaluation and product protection programs; process specifications and standards; sanitation programs and effectiveness, HACCP and GMP programs; production labeling; product storage and distribution.
• Oversee and make decisions related to cheese production and cheese packaging as it pertains to quality related issues.
• Oversee quality control systems to include hold programs and traceability exercises; lab procedures; food safety programs; product functionality evaluations; process verification programs; internal and external audits, and environmental microbiological monitoring programs.
• Investigate, track, and respond to customer complaints, returns and incident investigations.
• Provide technical support to plant management, service groups and sales, regarding process/product improvement through analysis of product composition, quality, and function ability.
• Act as plant SQF Practitioner.
• Interact with contractors and internal support services to integrate food safety best practices.
• Maintain PMs and calibration on lab equipment (FT-1, FoodScan, Charm SL, etc.)
• Develop and monitor standard operating procedures (SOP’s) as they pertain to the QA function and product quality.
• Update weekly reports on product quality, environmental results, and incident activities.
• Conduct at a minimum annually, various training related to quality and food safety expectations/programs of the quality management system (i.e., GMP, SQF, HACCP, Allergen, potential CCP, etc).
• Conduct Plant Audits as scheduled and insure follow up to identified issues.
• Ensure certification of the lab and milk receiving personnel by maintaining proper documentation for all internal and government requirements (i.e., antibiotic records, equipment temperatures, water and air, proper sterilization records, etc.)
• Act as liaison for regulatory compliance agencies (i.e., USDA, FDA, etc.)
• Oversee plant compliance for specialty production (Organic, Kosher, Halal, etc.) 
• Prepares plant for and leads efforts in 3rd party Customer/Plant Audits.
• Coach and counsel employees when appropriate in accordance with Saputo’s policies and work rules.
• Assume an active role in the plant Safety Programs to include involvement in the plant safety teams/committees.
• Communicate and interact effectively with lab personnel, all departments, sister plants and all levels of management to ensure the smooth operation of the process.
• Interact with Corporate Quality Assurance on implementation and maintenance of Quality Systems and Programs.
• Perform miscellaneous duties and responsibilities as deemed necessary.

• Bachelor’s Degree in Dairy Science, Food Science, Microbiology or a related field, or the equivalent experience
• Working knowledge of computer programs (i.e., Excel, Word, SAP, PowerPoint, SharePoint etc.)
• Ability to define problems, collect data, establish facts, draw valid conclusions, and provide solutions
• Ability to interpret a variety of technical information in mathematical and/or narrative form and deal with abstract and concrete variables
• Ability to work flexible hours
• Able to travel independently to visit customers and assist as needed
• Ability to work in a team environment as well as independently with good time management and organizational skills
• Possess strong collaboration, facilitation, and leadership skills, as well as demonstrated ability to exercise judgment and discretion in establishing and maintaining good working relationships with all levels of employees as well as internal and external customers

• Minimum 3-5 years Quality Assurance experience
• Working knowledge of MTA, GITS, and TraceGains
• Working knowledge of the proper use of sophisticated equipment and test procedures
• SQF Practitioner Certification, or ability to possess
• Internal Auditing Certification
• Food Defense Certification

We support and care for our employees by providing them with…

• Development opportunities that enhance their career fulfillment

• Meaningful compensation & benefits that help them care for their families

• Opportunities to contribute to the community and enhance the lives of others through Saputo products

Compensation Range: $89,695 - $112,120

In the USA, Saputo ranks among the top three cheese producers and is one of the top producers of extended shelf-life and cultured dairy products, with a portfolio of well-loved brands such as Stella, Frigo Cheese, Montchevre, Stella, and Treasure Cave. We also boast a strong foodservice presence, partnering with reputable chain restaurants and broadline distributors.

Whether your expertise lies in manufacturing, operations, supply chain, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.

Saputo Cheese USA Inc. endeavors to make CareersUSA.Saputo.com accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at 214-863-2300 or email us.recruitingsupport@saputo.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Saputo Cheese USA Inc. and Saputo Dairy Foods USA, LLC are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you'd like more information on your EEO rights under law, please visit www.EEOC.gov.

To review the Saputo Cheese USA Inc. and Saputo Dairy Foods USA LLC Privacy Notice for California applicants, please visit our Corporate website associated section by clicking here (English) or here (Spanish).