CX Product Manager

Your work days are brighter here.

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About the Team

The Global Services Portfolio team is expanding, and we are seeking a motivated Product Manager to contribute to our ongoing achievements. This role places you at the forefront of developing and refining Workday’s Global Services Portfolio for the entire Workday ecosystem.

Our core focus is to simplify complex offerings and package them into a clear framework for the field. This approach is designed to increase revenue, reduce costs, and enhance deployment efficiency. While driving these results, we maintain a highly collaborative and positive work environment and celebrate both professional and personal successes.

About the Role

This role focuses on driving the definition, creation, and deployment of Service Offerings within our Global Services portfolio. You will act as a Services Product representative, working closely with various cross-functional teams, including Sales, Delivery, and Systems, to ensure successful rollout.

Key responsibilities include:

• Driving cross-functional collaboration for design and decision-making.

• Managing project timelines and deliverables.

• Developing and managing all associated content and documentation.

• Aggregating data analysis and trends to tell a story

• Executing Global Services Enablement, including documentation and live training sessions.

About You

Basic Qualifications:

Product Manager:

• 3+ years of project management experience

• 3+ years of product owner experience or working closely with product manager to translate customer and market needs into product deliverables

• 3+ years of experience in software sales or delivery role

Senior Product Manager:

• 5+ years of project management experience

• 5+ years of product owner experience or working closely with product manager to translate customer and market needs into product deliverables

• 5+ years of experience in software sales or delivery role

 

Other Qualifications: 

• Self Starter - Strong time management 

• Collaboration - Demonstrated ability to collaborate effectively with cross-functional global teams.

• Communication - strong presence and ability to communicate appropriately across different levels and roles 

• Problem Solving - thinks about problems from different perspectives; proactively identifies challenges and roadblocks 

• Strategic Mentality - sees the big picture and outline key outcomes 

• Detail Oriented- awareness of operational metrics and success measures; tracks, coordinates and documents progress toward these metrics

• Results Oriented - works closely with key collaborators to deliver initiatives and outcomes

• Influence - Has a point of view on matters related to the organization. Is able to influence with intent and facilitate outcomes & decisions related key initiatives

• Data Curator - uses data from multiple sources to make informed decisions; assesses multiple viewpoints and come up with a path forward

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com.

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