Financial Crime and Customer Experience Analyst

About Allica Bank

Allica is the UK’s fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

ROLE DESCRIPTION

• Analyzing and processing system generated alerts to protect Allica from financial crime and money laundering risks. Following procedural steps to protect our customers based on the outputs of your analysis.
• Analyzing and processing system generated alerts relating to adverse media on Allica customers. Assessing the impact to the banking relationship and necessary next steps.
• Processing alerts for customer change of details, ensuring that the Bank’s records remain accurate and up to date.
• Processing fraud recovery requests with other financial institutions.
• The role will be supporting UK teams and will therefore follow a shift pattern to match UK hours (12noon-8pm IST or 1pm-9pm IST).

PRINCIPAL ACCOUNTABILITIES

• We are looking for a Financial Crime and Customer Experience Operations (FCCX) Analyst to support our growing function. This role will support the UK 1LOD teams to deliver a robust risk framework and seamless customer experience.
• The role will involve maintaining accurate customer records, taking action on identified risk triggers and helping to recover lost and fraudulent funds for our customers.
• The role is ideal for someone seeking to work across financial crime disciplines and gain a wider breadth of experience.
• The role will expand over time, providing increased support for the UK CDD, Fraud, AML and Cust Experience teams .
• You will have a dual reporting line into both the Head of India and a functional manager in the UK.

PERSONAL ATTRIBUTES & EXPERIENCE

• Ambition to support the Bank’s first line of defence teams, protecting against financial crime.
• Strong organisational and administrative skills.
• Excellent attention to detail.
• Ability to manage multiple tasks and meet deadlines.
• Comfortable working with data and internal systems.
• Excellent English written and verbal communication skills.
• Microsoft Office skills (Excel, Outlook, Word, Sharepoint).
• Previous experience supporting a UK business bank with KYC or Fraud or Customer Experience
• Knowledge of UK regulations inc. POCA, MLR, JMLSG, PSD

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

• Full onboarding support and continued development opportunities
• Options for flexible working
• Regular social activities
• Pension contributions
• Discretionary bonus scheme
• Private health cover
• Life assurance
• Family friendly policies including enhanced Maternity & Paternity leave

Don’t tick every box?

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you!

Flexible working

We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

Diversity

We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.