Middle East Digital Sales Manager, Operational Services

Middle East Digital Sales Manager, Operational Services

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

The Role:

This role leads a high‑performing digital sales team based in Riyadh and Cairo, driving on‑time Operational Services support renewals, improving customer net dollar retention, and strengthening long‑term customer relationships. The position is accountable for developing new business opportunities, expanding market share, and working strategically with customers and key partners across a defined territory. The successful candidate will lead team and individual performance, provide strong coaching and direction, and cultivate talent to build a capable, motivated, and growth‑focused organisation.

Management Level Definition:

Applies advanced Operational Services expertise to lead a team in resolving both common and complex business and technical challenges within established policies. The successful candidate will drive process improvements, recommend operational changes aligned with broader business strategy, and oversee the planning, management, and monitoring of day‑to‑day tactical activities for their direct reports. Operating as a key leader within the organisation, this position reports directly to the UKIMEA Operational Services Sales Director.

Responsibilities:

• Leads a high‑performing Digital Sales Team, driving growth across defined territories through installed‑base renewals, Operational Services expansion, and Day One contract wins.
• Owns budgeting and forecasting while enforcing strong sales discipline and pipeline hygiene in SFDC.
• Sets daily priorities, oversees recruitment and talent development, manages costs, and provides clear strategic direction.
• Actively coaches, mentors, and develops team members, driving performance through the FPR process and beyond.
• Advises leadership on critical issues within the business area and influences strategic decision‑making.
• Assigns responsibilities with clarity, provides hands‑on leadership, removes obstacles, and empowers the team to consistently deliver results.
• Builds a culture of accountability, high performance, and personal growth, while championing diversity and broader HR goals.
• Develops and strengthens relationships with customer SMEs and leaders to protect existing revenue and fuel new business growth.

Education and Experience Required:

• Bachelor's degree in Computer Science, Engineering, Business or related field or equivalent work experience.
• May hold Master's or advanced degree in related field. Typically, 8+ years of relevant experience.

Knowledge and Skills:

• Typical skills include:
• Workforce management/development
• (developing) Leadership
• (developing) Influencing Others
• Escalation management, customer relationship-building
• Knowledge of Corporate capabilities and outsourcing industry norms
• Business Analysis and Planning
• General Financial Management/Cost Management
• General Project Management
• In-depth understanding of Operational Services 
• General understanding of related technologies
• (developing) Knowledge of industry and market trends

Accountability, Accountability, Active Learning, Active Listening, Assertiveness, Bias, Building Rapport, Buyer Personas, Coaching, Complex Sales, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Interactions, Design Thinking, Empathy, Financial Acumen, Follow-Through, Growth Mindset, Identifying Sales Opportunities, Industry Knowledge, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#saudiarabia

#sales

Job:

Sales

Job Level:

Manager_1

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.