Sr Program Manager

The program manager is responsible for managing large complex programs that have some or all of the following characteristics 

• Initiatives or features that span platforms, product groups, products or services 

• Complex business or customer interfaces  

• Multiple internal and/or external dependencies 

• Cross brand, platform or product integrations

Delivery 

• Coordinates strategy, roadmap & release planning, dependency mapping, backlog management and execution of initiatives or features that span platforms, product groups, products, services, IT, legal, compliance, etc. 

• Manages handoffs or transitions of information and/or deliverables 

• Identifies and captures impediments, raises them with leaders to resolve them 

• Builds and continually improves information radiators to ensure proper visibility and transparency  

• Manages or facilitates program or platform backlog, metrics and flow of work 

Facilitation 

• Defines purpose and outcomes, designs meeting flow for complex problems or to achieve objectives 

• Facilitates planned and/or collaborative meetings or workshops for distributed teams or diverse groups 

• Ensures post meeting or workshop activities are followed through on 

Communications 

• Utilizes appropriate & effective communication 

• Maintains accurate & transparent information to stakeholders and interested parties 

Creative Problem Solving 

• Facilitates brainstorming sessions to identify problems, perform root cause analysis, and develop potential solutions at product and platform level 

• Promotes a positive team environment that is diverse and inclusive 

• Assertive but empathetic with good emotional intelligence 

• Facilitates development of hypothesis, experiments and measurements for initiatives or features 

Soft Skills 

• Curious with an appetite for listening, learning and supporting teams spanning a wide array of technologies and practices 

• Self-motivated and decisive  

• Strong leadership, diplomacy and motivational skills 

• Excellent communication, written, verbal & presentation skills 

• Demonstrates a high degree of adaptability 

• Is open to change and new information 

• Effectively deals with ambiguity and proactively assists others to embrace change 

• Excellent facilitation, conflict mediation, and situational awareness skills. 

The target compensation for this position is $110,000 annually. Individual salaries are determined by various factors including, but not limited to: candidate’s qualifications, such as skills, education, and experience, as well as internal equity and market conditions.

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