Customer Service Representative- Hybrid

Job Title: Customer Service Coordinator I Location: Hybrid, Corning, NY 14831 Duration: 12 months contact Work schedule: Monday-Friday, 7:30 AM-4:30 PM or 8:00 AM-5:00 PM This is currently a hybrid role with 3 days in the office and 2 days working remotely.

Job Summary: The Customer Service Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance. The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events.

Key Responsibilities

• Customer Support: Provide exceptional service to internal customers via phone/email/Teams
• Liaison Role: Facilitate communication between internal customers and other departments to ensure efficient resolution of inquiries.
• Conference Room Scheduling: Manage reservations and setup requests using specialized scheduling software.
• Work Order Management: Process and enter work orders in designated software, collaborating with service partners for timely completion.
• Event Coordination: Assist department groups in planning and executing customer events.
• Recordkeeping: Maintain accurate records of requests, orders, and communications.
• Customer Service Excellence: Deliver high-quality service while adhering to company policies and standards.

Education and Experience: o 2-year associate’s degree or work experience equivalent preferred o Customer service or call center experience preferred

Skills: o Desire to grow strong customer service skills, including listening skills o Strong phone and keyboarding skills and use of general office/call center equipment o Experience with Microsoft Office suite and general call center and work order concepts and/or systems o Solutions oriented with strong problem-solving skills and ability to delegate or escalate appropriately o Demonstrate good organizational skills, detailed oriented, punctual o Professional, friendly, and positive approach to customers’ expectations and requests o Ability to work well under pressure and remain positive o High level of integrity and confidentiality o Demonstrates good interpersonal skills o Demonstrates good written and verbal communication skills

Company DescriptionElevaIT is a certified and values driven Service-Disabled Veteran owned global staffing and IT professional services firm serving Fortune 1000 clients with customized and scalable workforce solutions. Leveraging talent intelligence analytics, our scalable recruiting platform puts diversity, equity, inclusion, and belonging (DEIB) at the forefront of everything we do.