Front Desk Administrative Assistant/Office Coordinator (IDD/DDD Day Program - Human Services)

Description

Innovative Life of New Jersey is seeking a Front Desk Administrative Assistant / Office Coordinator to support programs serving individuals with intellectual and developmental disabilities (IDD) under New Jersey DDD services. This role plays a critical part in maintaining daily operations, ensuring compliance, and supporting a structured, fast-paced program environment.

Key Responsibilities

Serve as primary front desk contact for visitors, staff, and families

Provide administrative support including scheduling, filing, scanning, and data entry

Track attendance, participant records, and documentation

Support intake and discharge processes ensuring accuracy

Monitor billing and documentation for timely submission

Maintain staff credentialing files and compliance tracking

Assist with onboarding, background checks, and documentation

Support EHR systems (Therap preferred)

Assist with audits, compliance tracking, and reporting

Maintain professional office environment

Coordinate communication across teams, families, and providers

Requirements

High school diploma or equivalent

2+ years administrative or front desk experience

2+ years' experience in human services or healthcare

Strong organizational and multitasking skills

Strong communication and professionalism

Microsoft Office proficiency

Ability to maintain confidentiality

Qualifications - Preferred

Experience in IDD or day program settings

Experience with EHR systems such as Therap

Familiarity with Medicaid or compliance environments

Experience supporting audits or credential tracking

Regulatory / Compliance Requirements (DDD)

Support DDD program requirements and compliance standards

Assist with audit readiness and documentation accuracy

Track CPR/First Aid, training, and credential expirations

Ensure HIPAA compliance and confidentiality

Who Will Thrive in This Role

This position is a great fit for someone who has worked as a:

Administrative Assistant

Front Desk Receptionist

Office Coordinator

Healthcare Administrative Assistant

Human Services Administrative Support

Medical Office Assistant

Why Join Innovative Life of New Jersey?

• Stable, full-time schedule (no nights or weekends)
• Work in a structured, team-oriented environment
• Opportunity to build experience in healthcare administration and human services
• Play a key role in supporting a program that serves the local community

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Paid Time Off (PTO) and Paid Holidays
• 401(k) Retirement Plan (with employer match, if applicable)
• Company-paid Life Insurance and optional supplemental coverage
• Short-Term and Long-Term Disability Insurance
• Employee Assistance Program (EAP)
• Professional Development and Training Opportunities
• Employee Referral Bonus Program (if applicable)