Business Analyst - Operations

CompuNet is seeking a Business Analyst, Operations, to support and optimize the systems, workflows, and data that enable effective operational execution across the organization. This role focuses on Order Management, HR, Legal, and related cross-functional processes. This position serves as the functional owner and operational administrator for key business applications supporting Operations. The role includes hands-on workflow configuration, system optimization, governance, and continuous process improvement across enterprise platforms. The Business Analyst, Operations, will partner across departments to ensure systems are structured, scalable, and aligned to business objectives while maintaining data integrity and operational discipline. As the organization evolves, this role will also support the evaluation, implementation, and ongoing administration of new operational systems.

Essential Duties & Responsibilities

Operational Systems Ownership

• Own functional workflows and configuration within business applications for the Operations team.
• Perform hands-on workflow updates, approval structure maintenance, data configuration, and minor enhancements.
• Maintain system documentation, governance standards, and user enablement materials.
• Support evaluation, requirements definition, and implementation of new operational software.
• Ensure systems remain aligned with operational policies, organizational structure, and cross-functional processes.

Order Management & Operational Workflows

• Support and optimize order lifecycle workflows and approvals.
• Improve visibility into order stages, handoffs, and operational bottlenecks.
• Ensure accuracy and consistency of order-related data.
• Coordinate cross-functionally to align order, contract, and billing processes.

Supplier Management & Governance

• Support supplier onboarding, maintenance, and lifecycle workflows.
• Improve visibility into supplier contracts, renewals, performance tracking, and compliance obligations.
• Ensure supplier-related data is structured, accurate, and aligned across systems.
• Partner with Partnerships team, Operations, and Finance to improve process discipline and transparency in supplier engagement.

HR & Organizational Workflows

• Support onboarding, offboarding, job changes, and organizational structure workflows.
• Maintain data integrity and role-based access alignment.
• Partner with HR to refine and standardize people-related operational processes.

Contract & Governance Processes

• Maintain contract templates, approval routing, and structured workflow processes.
• Improve reporting and visibility across contract and compliance-related activities.
• Support governance and audit requirements through structured process design.

Reporting & Continuous Improvement

• Partner with Business Intelligence to define operational KPIs, workflow performance metrics, and supplier lifecycle indicators.
• Ensure operational systems capture accurate and structured data to support meaningful reporting.
• Provide subject matter expertise to support report design and metric interpretation.
• Monitor process performance and identify trends, bottlenecks, and opportunities for improvement.
• Translate insights into workflow enhancements and system adjustments that improve efficiency and governance.

Education & Experience

Minimum Requirements

• Bachelor’s degree or equivalent professional experience.
• 3–7+ years of experience in Business Analysis, Operations Systems, or Application Administration roles.
• Experience supporting or configuring enterprise business applications (for example ERP, HRIS, CRM, CLM, or similar platforms).
• Demonstrated experience owning workflows and improving cross-functional processes.

Desired Experience

• Experience supporting enterprise ERP platforms (e.g., Oracle Fusion).
• Experience supporting HRIS platforms (e.g., UKG or similar systems).
• Experience with contract lifecycle management platforms (e.g., Ironclad).
• Experience participating in enterprise software evaluation and implementation initiatives.
• Experience working in technology services, IT, or professional services environments.

Skills & Abilities

• Analytical Thinking – able to interpret data and deliver actionable insights.
• Attention to Detail – strong focus on data accuracy and system integrity.
• Process Improvement Mindset – proactive in identifying and recommending practical improvements.
• Time Management – able to prioritize competing requests in a fast-paced environment.
• Operational Curiosity – willingness to learn, understand, and support adjacent Operations roles to drive continuous improvement.